On March 1, the "Express Market Management Measures" was implemented. One of them: "It is mandatory that the courier must contact the recipient and deliver it to the designated place only with the consent of the other party." This not only protects the rights and interests of consumers, but also brings more pressure to the work of couriers.
Hotspot Engine Plan Judging from the implementation effect alone, according to the news, a large number of couriers have been laid off, what impact will this have on the express delivery industry itself and the express delivery services in people's daily lives?
What are the main contents of the new express delivery regulations?
In the context of the rapid development of e-commerce, the orders for online shopping continue to grow, resulting in the continuous increase in the business volume of express logistics.
According to the data released by the State Post Bureau, in 2023, the postal industry will have a total of 1,624 deliveries800 million pieces, an increase of 168%。The volume of express delivery business (excluding the parcel business of the postal group) has been completed by 1320700 million pieces, an increase of 194%。
The implementation of the new regulations, first of all, clearly stipulates that without the consent of the user, express companies and couriers shall not use smart express boxes and other facilities to handle collection services for users, aiming to protect the rights and interests of consumers and promote the healthy and orderly development of the express service industry, of course, the violations of couriers and express companies have been more strictly regulated.
In order to improve the efficiency of delivery, many express companies and their couriers often put express mail in smart express cabinets or express stations without the consent of the recipient, which brings a lot of inconvenience to consumers. This situation has led to the damage and loss of express shipments from time to time, and although some express companies strive to improve customer satisfaction, the overall service standards of the industry need to be improved.
Secondly, if the courier and the express company without the permission of the recipient to put the express into the express facilities, will face a fine of 10,000 to 30,000 yuan, the user complaint is true after the postal department can also notify and warn the violating enterprises.
In addition, the new regulations clearly require express companies to actively improve the service level of customers, and need to communicate with customers through APP and various forms, so as to achieve a customer-centric service concept. In the face of the huge express order business, each single express delivery needs to be communicated with **, which undoubtedly greatly increases the workload of the courier, they are no longer simply delivering the express mail but need to communicate with the user many times.
Because users themselves have different choices, this also makes it difficult for couriers to make daily arrangements, and they need to learn to handle each customer request more carefully and considerately to ensure service satisfaction.
The implementation of the new regulations means that the links and challenges that need to be managed in the daily work of couriers are increasing, and if there is a single violation caused by personal reasons, the courier also needs to bear all the responsibilities and costs. This makes it even more challenging for the courier or courier company. So, what are the challenges?
The new express delivery regulations for the express delivery industry.
What are the implications with couriers?
When it comes to the impact, couriers bear the brunt of it. Their daily work is significantly more intense and difficult, and they need more personalized communication, which has affected their productivity and income. In the same time, the number of express shipments handled by each courier will be greatly reduced, which will directly affect the total number of orders that can be completed by express delivery companies with the same capacity and manpower investment.
In addition, the increased risk of non-compliance also brings a lot of work and psychological pressure to individual couriers, and it is difficult to guarantee zero mistakes in the work, and once there is a problem, being held accountable will lead to the disappearance of the reward for hard work in the blink of an eye.
Traditionally, couriers only need to complete the task of each order through simple delivery, but the requirements of the new regulations are bound to greatly lengthen the delivery cycle of each express order, and the adjustment of professional forms has become an important factor for a large number of couriers to resign.
Some couriers said that their work tasks were already heavy, and it was difficult to maintain the balance between income and work intensity after the addition of fines, and some couriers chose to change careers to find a new way out in order to seek a stable working environment.
Secondly, for express companies, in order to make up for the shortage of order processing capacity caused by the decline in delivery efficiency, more courier personnel need to be added, which will directly expand the manpower expenditure of enterprises. If you rely on digital and intelligent means to improve work efficiency, then whether it is APP order or ** confirmation, it requires a lot of pre-technical support and daily operation.
Although risk can be mitigated through enhanced management, lapses will inevitably occur as the volume of business expands, which will increase the additional costs faced by the enterprise due to non-compliance.
From this point of view, the new regulations not only make the work of couriers more challenging, or reduce the overall delivery efficiency of the express delivery industry, but also make enterprises face additional operating costs, which has a negative impact on the future development of enterprises.
So, what impact will the new regulations bring to express delivery companies and even the entire express delivery industry? What will the future of the express delivery industry become?
The new regulations guide the development of the express delivery industry in the future.
The implementation of the new regulations, for those smaller express companies, may face greater pressure to survive, the decline in delivery efficiency will directly reduce the service capacity of these enterprises, in the competition can not meet the needs of users will make the order coverage will be smaller.
Large express delivery companies, because of their obvious advantages in scale synergy, their investment in human logistics makes them more advantageous, or will gradually form an "oligopoly" situation. In addition, the industry and regulatory efforts continue to strengthen, which makes it even worse for small-scale express delivery companies.
However, we should also note that the original intention of the new regulations is to improve service quality and promote the overall healthy development of the express delivery industry. However, in the absence of effective conditions to support, the courier will bear a great risk, and at the same time, the operational efficiency and operational capacity of the express company will also be reduced to a certain extent, and the labor intensity and cycle growth of the delivery link will make it take longer to deliver the same number of orders, and even a large number of chargebacks and idle orders will occur.
This has significantly increased the cost of express delivery companies in personnel management, technology investment and operation management, and the demand for personalized communication will not be able to reduce costs through simple labor, which will have a huge obstacle to the company's revenue capacity.
On the other hand, although it will have a certain adverse impact on express delivery companies in the short term, it is still expected to adapt to the new environment through adjustment with the support of enterprise cost control and social policies, which also brings new opportunities for the growth of enterprises.
The implementation of the new regulations will be conducive to building a consumer-centric express delivery service system in the long run, but it will also affect the efficiency of individual orders in the short term.
In order to smoothly adapt to the new system, some express companies will add a certain number of courier positions to make up for the impact of the decline in delivery efficiency, and some express delivery routes will be reorganized and some service links will be outsourced to carriers.
These measures have alleviated the adverse impact of the new regulations on enterprises to a certain extent, and only with the joint participation and cooperation of all parties can the new regulations be truly implemented, so as to play the best role in supervision and services.
Epilogue. 
We don't know if the future of the express delivery industry will be as shown in **, where people buy express delivery that will be delivered directly to their doorstep by drones. At present, the implementation of the new express delivery regulations has had a certain impact on all subjects. Whether it is good or bad is still inconclusive. It is believed that the new regulations will take into account the reasonable demands of different roles through continuous adjustments, and all parties should make positive adjustments to promote the healthy and sustainable development of the express delivery industry.
For express companies, on the basis of adhering to the principles of the new regulations, it has become the only way to improve operating costs and efficiency through management upgrades.