On March 1, the newly revised "Express Market Management Measures" came into force. The new regulations make it clear that enterprises engaged in express delivery business are illegal to use smart express boxes and express service stations to deliver express mail without the consent of users, and will be fined up to 30,000 yuan. Some couriers complained that the courier that used to be delivered in 30 minutes now has to work from 9 o'clock in the morning to 9 o'clock in the evening, a full 12 hours, but the income has only increased by 60 yuan.
The new regulations on the delivery method of express delivery have caused huge controversy, and the topic of "couriers leaving their jobs two days after learning of the new regulations" has dominated the hot search for many days. Naturally, the most affected by the new regulations is the group of couriers. "Without the consent of the user, the unauthorized use of smart express boxes and express service stations to deliver express mail is a violation", which seems to be just a ** thing, but in fact, it means a huge communication cost. For example, if a user does not answer **, or is not at home, and asks the courier to deliver the goods to the door, it will affect the delivery speed of the courier, and ultimately affect their income.
Not only the courier complained, but also the netizens who were consumers did not support this new regulation, many netizens thought that door-to-door delivery was not necessary, office workers were not at home during the day, and it was convenient for them to pick up the express at the express cabinet after work, which was not only convenient for themselves, but also convenient for the courier, and also saved social resources.
This reason is actually very simple, if an industry regulation is excessively trying to please consumers, it is not a good thing in many cases. In 2023, China's express delivery business volume will complete 132 billion pieces, and the business income will be 12 trillion yuan, an increase of 19 percent year-on-year4% and 143%, and the annual per capita express delivery usage is more than 90 pieces. Under such a trend, many courier companies and express stations are facing the problem of lack of manpower. The emergence of smart express boxes and service stations is not because couriers are lazy and unwilling to take a few more steps, but to conform to the realistic needs of the development of the industry. If a "one-size-fits-all" rigid requirement is made, it will undoubtedly only exacerbate the contradictions in the industry and harm the user's own interests. In fact, some netizens have said that after the implementation of the new regulations, their express delivery speed has slowed down significantly. Compared with home delivery, this is perhaps the biggest pain point for users.
Industry policies are unlikely to satisfy all stakeholders. Express delivery companies always hope to get the maximum benefit at the minimum cost, employees want to get higher income with less labor intensity, and users want to buy the best service with the lowest **. When these demands conflict with each other, industry policies can only maintain the balance of interests of all parties as much as possible, rather than demanding perfection.
What users really need is respect, not excessive flattery. The so-called respect is the reciprocity of service and the highest quality to meet the reasonable needs of users. Some people say that it used to be delivered to the door, but now how can it be placed in the express cabinet casually? When you ask this, you should think about whether the cost of shopping has also been reduced. In fact, the express delivery industry is fully competitive and diversified, and some express companies have always implemented high-quality home delivery services, and users are completely free to choose, but that is another price. Obviously it is different, but it requires the same service, which is excessive flattery to users and unfair to couriers.
Of course, it is undeniable that the original intention of the new regulations is to regulate the development of the industry and better protect the rights and interests of consumers. But the voice of the people should also be heard. A number of express delivery companies said that "home delivery is a standardized service", which is to establish a better image, but enterprises should also consider how to protect the vital interests of employees, rather than making them the object of exploitation. For some special groups, such as the elderly, pregnant women, and the disabled, express companies should also launch diversified services to meet different needs. Taking what you need is far more in line with the laws of the market than "one size fits all".
Chuncheng Evening News-Kaiping News Chief Commentator Wu Longgui.
Editor-in-charge: He Dan.
Responsible proofreader Yuan Xi.
Editor-in-chief Wu Xizhi.
Final Review: Editorial Board Member Li Rong.