Everyone has a love for beauty. The beauty economy has given birth to the rapid development of the medical beauty industry, but there are many pitfalls on the road of "beauty consumption". Since January 1, 2021, the city's 12315 complaint and report handling command center has received a total of 3,689 complaints and reports involving plastic surgery services.
The competent authorities remind rational consumption, cautious medical cosmetology projects, and beware of being tricked by unscrupulous medical cosmetology institutions.
Case. The purchase service in the live broadcast room was rejected by the merchant for a refund.
Be cautious about plastic surgery, and don't place an order in the live broadcast room, once the order is not returned, it is easy to be pitted, believe me must not place an order. Xiao Yan said that last year, she bought a 20,000 yuan hyaluronic acid project in the live broadcast room of a plastic surgery hospital in Xiamen. At that time, after placing the order, a salesperson immediately asked her to "write-off", but did not explain that she could not refund after "verification". Not long ago, considering that she had left Xiamen and could not go to the store to do the project in the short term, she asked the sales staff for a refund. The salesperson refused on the grounds that "there is no refund after the purchase of the live broadcast project is verified".
I didn't actually make the purchase, why can't I get a refund? Xiao Yan questioned this, and after communicating with the other party many times to no avail, he called 12315 to complain. "When the plastic surgery agency found out about the complaint, they immediately contacted me for a refund. Xiao Yan said that she hopes to use her experience to remind girls who want to be beautiful.
The circle of friends exaggerates the propaganda to do the "free project" to consume first.
You really shouldn't be greedy for cheap, and believe the false advertisements in the circle of friends. Ms. Lu, a citizen, reported to this newspaper that she was not only tricked into forced recharge and consumption because she believed in the exaggerated efficacy of a beauty club's free "deep repair" project, but also caused her face to be damaged.
The beauty club claims that the "Deep Repair" program is free to experience. However, when you actually experience it, you are required to recharge or purchase a product to become a member. "Seeing how well they talked about the results, I was moved and wanted to try it. Ms. Lu said that when she realized that she was forced to consume, she asked the club for a refund. However, the other party refused on the grounds that the service provided was a free and free item.
Ms. Lu took the beauty club to court. The court ruled that the beauty club concealed the fact that it did not have the corresponding medical beauty qualifications, and exaggerated the publicity of the "Deep Repair" project on WeChat Moments to mislead consumers, which constituted fraud, and should be punished with three times the cost in addition to the refund of the service fee. In the end, the club refunded Ms. Lu 350,000 yuan, and pay compensation of 1050,000 yuan.
Spend 4,800 yuan to remove freckle and buy back white spots on your face.
Be cautious when choosing a medical aesthetic institution, and don't blindly believe the advertisements of online platforms! Ms. Li, a citizen, came to such an experience after experiencing a "history of blood and tears".
More than 3 years ago, Ms. Li swiped a beauty company promoting "picosecond beauty" on the short ** platform, and she was moved by the melasma on her face. The customer service of the beauty company introduced to him that "picosecond beauty" can achieve freckle removal on the whole face, and promised that the technology, products, and services are guaranteed by quality. Unexpectedly, after spending 4,800 yuan on "picosecond beauty", Ms. Li's cheeks were blistered, and symptoms such as burning, tingling, and nervous twitches appeared. After many negotiations, the beauty company finally refunded the full amount and issued a letter of commitment promising to take responsibility for the damage caused. However, Ms. Li was left with obvious white spots on her face, and the cosmetic became "disfiguring" and she needed to go to the hospital for continuous laser treatment**.
Later, Ms. Li learned that the beauty company did not have a health license or medical institution qualifications, and the doctor who operated on her did not have a physician qualification. She sued the beauty company in court. After the judgment, the beauty company compensated Ms. Li 2More than 30,000 yuan, the company's four shareholders respectively bear the responsibility of supplementary liquidation.
The use of expired medical devices was fined 20,000 yuan.
Even if it is consumed in a formal medical aesthetic institution, it is necessary to pay attention to whether the medical devices used are expired.
Not long ago, the Municipal Market Supervision Comprehensive Law Enforcement Detachment carried out special law enforcement inspections on the use of drugs and devices in medical institutions. In the injection room and operating room of a plastic surgery outpatient department, expired medical devices such as "disposable sterile syringes", "absorbable surgical sutures" and "disposable heparin caps" were found. The staff of the outpatient department said that they did not use the expired medical devices involved in the case.
The law enforcement officers obtained the medical records of the medical institution concerned in the past two years to review and analyze, and combined with the on-site inspection, it was determined that the party concerned did not conduct regular inspections and records of the relevant products in strict accordance with the requirements, nor did they control them, and there was a greater risk of placing expired medical devices in the injection room and operating room where the diagnosis and treatment took place.
In accordance with the relevant provisions of the Regulations on the Supervision and Administration of Medical Devices, the law enforcement officers ordered the parties to make corrections, fined them 20,000 yuan, and confiscated the expired medical devices involved in the case.
Tips for avoiding pitfalls. When choosing a beauty salon, you should first check whether its subject qualifications, "certificates" and "licenses" are complete.
"Medical cosmetology institution" refers to a medical institution that mainly carries out medical cosmetology diagnosis and treatment business, which is essentially a medical institution, and must obtain the "Medical Institution Practice License" before carrying out practice activities. Those who only obtain a business license, but do not have a "Medical Institution Practice License" or do not have medical aesthetic projects within the scope of diagnosis and treatment, are not allowed to carry out medical aesthetic services.
Check the qualifications of the doctor.
You can check the information of doctors' practice registration on the official website of the "National Health Commission", and identify doctors with corresponding qualifications for diagnosis and treatment.
Check the product approval.
You can log in to the National Medical Products Administration** (check the authenticity of medical devices or drugs and verify the relevant approval number, and consciously resist counterfeit and shoddy, "three no products" or **unknown medical devices and drugs.)
Perform medical cosmetology with caution.
Medical aesthetic procedures are invasive or invasive, and there are certain risks, and if the operation is wrong or not standardized, it will cause serious injury consequences.
Be sure to spend responsibly.
At present, the use of prepaid cards in the medical cosmetology industry is relatively common, and it is necessary to understand the terms and conditions of prepaid consumption services in detail, clarify the card application fee, use period, applicable items, refund and transfer conditions, etc., sign an agreement, not just listen to the verbal commitment of the merchant, and beware of "medical beauty loans".
Keep proof of consumption.
After consumption, ask for invoices (or receipts), and also need to keep the pre- and post-operative**, communication records, service contracts, and signed documents by the physician during the surgical process. In case of consumer disputes, negotiate with the medical cosmetology institution based on the evidence, the agreement between the two parties, and the contractual rights and obligations. If the negotiation fails, you can call 12345 or 12315 to make a complaint or report, or report to the local consumer protection committee to organize mediation.
Learn about the channels for rights enforcement.
In case of violations of laws and regulations by medical aesthetic institutions, they can complain and report to the health administrative department; In case of problems such as the use of medical devices, drug quality, and false publicity by medical aesthetic institutions, they can complain and report to the market supervision department; If the medical aesthetic institution is suspected of illegally practicing medicine and causing serious damage consequences (causing mild disability to the patient, organ and tissue damage leading to general functional impairment), it can report to the public security organ; If the negotiation and mediation fails, they may file a civil lawsuit with the people's court to protect their legitimate rights and interests in accordance with the law.
Text: Xiamen Evening News reporter Gao Jinhuan, Zhang Shi, cartoon, Liu Zheshu).