The domineering president fell in love with me" and "Bai Fumei's son-in-law" ......Recently, mini-dramas (hereinafter referred to as "micro-short dramas") have been loved by many people. However, there are many traps hidden behind the fire of the micro-short drama. Some citizens said that it is easy to consume impulsively when watching micro-short dramas, and they want to get a refund after calming down, but they are faced with problems such as difficulty in finding refund channels. Recently, the reporter analyzed the consumption traps according to the experiences of citizens.
$1 to unlock an episode.
A citizen was deducted more than 300 yuan in total.
When Mr. Chen, a citizen, went home during the Spring Festival this year, when he was dealing with the mobile phone problem for his retired mother, Aunt Su, he found that there were multiple payment records of short ** mini programs on his mobile phone, with an amount of 9$9 to $399 yuan, adding up to more than 300 yuan.
Aunt Su said that she usually likes to brush the short **app, and swiped the relevant micro-short drama drainage advertisements on the short **app, and jumped to the WeChat mini-program through the platform**. I have to pay for this drama every time I see a critical moment, and I buy it when I see it cheap. I wrote 1 yuan for an episode before, but I didn't expect it to be deducted until more than 300 yuan, and I didn't know how to cancel it after trying it a few times. Aunt Su said.
Mr. Chen communicated with the customer service and the refund was refused, and the customer service said that the page had marked that it could not be refunded, and the consumer chose to renew the fee independently. After repeated communication to no avail, Mr. Chen tried to take screenshots of his consumption records and make online complaints, and after a few days of waiting, he finally got back part of the refund. And the operation of these refund applications is too difficult for Aunt Su, who is in her sixties.
There are many types of platform drainage fees.
You will need to pay again after you leave.
The reporter searched for several small programs that can be **micro-short dramas** in WeChat, randomly clicked on some episodes**, and found that at the end of each episode of micro-short dramas, it was just stuck in the stage of plot development or transition, so as to attract ** people to recharge and consume.
Micro-short dramas are generally 80 to 100 episodes, with each episode lasting 1 to 2 minutes. In terms of fees, usually the first 10 episodes or so are free, and the latter needs to be paid**, 1 per episode5 yuan to 2 yuan, and some charging methods are a few collections, priced at 39$9 or $69$9. Roughly calculated, it will cost at least 100 yuan after reading a book, and some of them are marked in small print on the charging page "non-refundable".
In addition, the platforms drain each other, and the charging forms of different platforms are diverse, which makes the charging trap of micro-short dramas difficult to prevent. For example, the ad says "99 yuan to unlock the full episode of this show", but only half of it was asked to recharge. There are also citizens who encounter such a situation: they paid more than 400 yuan for the "annual fee" on the micro-short drama applet, but they couldn't find the ** entrance after exiting, and they had to pay again when they entered through the promotion link.
Remind. There may be inducing behaviors on the micro-short drama platform.
Be careful to keep proof of consumption.
Xu Dong, a senior partner of Beijing Yingke (Xiamen) Law Firm, said that according to the relevant provisions of the Civil Code and the Consumer Rights and Interests Protection**, operators need to provide consumers with a complete and true situation of goods or services. Some micro-short drama mini programs and apps may have inducing and fraudulent behaviors.
According to the Measures for the Supervision and Administration of Online Transactions, where online transaction operators provide services by means of automatic extension or automatic renewal, they shall be reminded in a conspicuous manner before consumers receive services and five days before the date of automatic extension or automatic renewal, and consumers shall make their own choice; During the service period, consumers shall be provided with a significant and simple option to cancel or change at any time, and unreasonable fees shall not be charged.
At present, the business entities involved in micro-short dramas are relatively complex. Consumers should pay attention to keeping consumption vouchers, promotional materials, chat records, etc. in the process of consumption. If the negotiation with the merchant fails, you can file a complaint with the Consumer Association, the Market Supervision and Administration Bureau, etc. In addition, consumers can also file a lawsuit to demand a refund of the corresponding fees.
Xiamen ** reporter Ke Kaiyun).