On March 1, the first day of the implementation of the newly revised "Express Market Management Measures", the wind and waves rose earlier than usual, after a short training, he was a little excited and nervous on the first day of work. Picking, loading, calling, delivery, ......In the crampedness, he tried to get acquainted with the old communities he was responsible for.
The first day of the implementation of the new express delivery regulations.
Running couriers.
I am most worried about the increase in complaints".
Hello, the agreed pickup time for my order is 9 o'clock, and now it's 11 o'clock, you haven't come yet, I've been waiting at home, and I just called you ** and didn't get through. At 11 o'clock in the morning, Feng Tao received a **, the other party's tone was a little anxious, he was afraid of being complained on the first day of work, and at this time he was busy delivering ** to the recipient, and there were more than 30 items on hand that needed to be delivered before noon. "Don't worry, I'll go get it now. Feng Tao comforted the recipient.
The courier is sorting the express delivery (photo by CCTV reporter Zhu Guanan).
There was no elevator installed in the old community, and Feng Tao panted and climbed to the 6th floor, while picking up, taking pictures, entering the pickup code and ID number, while explaining to the customer: "I'm sorry, I am on the first day of work today, the courier who was in charge of this community before resigned, I am just ** not very skilled, please understand." With a sigh of relief, the wind and waves rushed downstairs.
At the same time, Lin Jun, who has been a courier for 5 years, is also busy. At 11 o'clock in the morning, Lin Jun glanced at his express car and found that only about one-fifth of the express mail had been delivered.
The newly revised Measures for the Administration of the Express Market (hereinafter referred to as the "New Express Regulations") stipulates that without the consent of the user, the use of smart express boxes, express service stations and other means to deliver express mail will be fined between 10,000 yuan and 30,000 yuan if the circumstances are serious. Before the implementation of the new express delivery regulations, Lin Jun would put the express mail that was not sent to the door in the nest cabinet, and there were less than 20 pieces that needed to be delivered to the door, but now there are more than 300 pieces. Lin Jun said: "Now as long as the address is clearly written, it will be placed at the door of the house, and the unit and house number will be typed again." However, it is difficult to send these pieces within the stipulated time, and there are too many of them. ”
Lin Jun, who was born in 1996, has been "drifting north" for more than 7 years, although it is hard to work as a courier in Beijing, his income is relatively considerable, and he can earn more than 10,000 yuan a month when he is more than 10,000 yuan. Regarding the impact of the new express delivery regulations on his income, he did not know what the outcome would be. Reducing the use of express lockers will save a lot of money, but the number of deliveries will be much less. In addition, Lin Jun is most worried about the increase in the number of complaints and problems, and the company's fines in this regard are "very exaggerated".
Who will protect the rights and interests of couriers?
What should I do if I am rejected? What should I do if I lose it at my doorstep? What to do with valuables? The new express delivery regulations implemented on March 1 do not provide detailed provisions on these, and express delivery companies have not clarified and specific responsibilities for couriers.
Judging from past experience, the final responsibility for the problem will fall on our couriers, such as a piece at the door of the resident's house, and finally lost if there is no monitoring, then in the end we can only compensate. Lin Jun said that the express cabinet or post station can ensure the safety of the express to a certain extent, after the implementation of the new regulations, there are more express delivery at the door of the house, and the probability of losing the item will also increase, and there is no clear statement on how to determine the responsibility.
After the implementation of the new regulations, the express delivery placed at the door of the residents' homes (photo by CCTV reporter Zhu Guanan).
In another community, Mr. Ma, the courier, still left the express mail in the express locker and the post station. "At present, the company has not clearly stipulated that it must be implemented in accordance with the new regulations, and if it is mandatory to confirm each order before delivery, I think this cannot be achieved. He explained that the company is responsible for the timeliness of the express delivery of the courier, if there is a backlog of undelivered, each express delivery will be fined 10 yuan. If each order must be confirmed before delivery, it is impossible for more than 600 express deliveries to confirm one by one within the specified time, and the workload is several times that of the past.
We now have 40 couriers at our site, and if we follow the new regulations, we need at least 100 people to maintain the original efficiency. Mr. Ma said that after the implementation of the new express delivery regulations, there is no follow-up protection for the rights and interests of couriers, and if all the fines incurred are borne by the couriers, they can only choose to leave their jobs.
Zhang Li submitted her resignation two days after hearing the news of the implementation of the new express delivery regulations, and she has been delivering express delivery in this community for more than two years, and she is very familiar with every household. "I felt that I couldn't do it anymore, my income was not stable, and I was often fined, and after this new rule came out, I felt that it was even more difficult, so I had to find another way. After a simple handover, Feng Tao became her "successor", in the early days of the post, Feng Tao's delivery tasks will be relatively less, but the delivery process interspersed with pick-up, sending still makes him anxious.
On issues such as how to protect the rights and interests of couriers, the reporter tried to contact express companies such as Zhongtong Express, but did not receive a response from the express company as of press time.
Expert: Couriers need to take on more responsibility.
Consciously safeguard the rights and interests of couriers.
After the implementation of the new express delivery regulations, it is hoped that all express companies will consciously act and set up a comprehensive promotion group for self-management measures as soon as possible. In the case of ensuring the normal operation of the whole network, the company should take care of the rights and interests of couriers. Logistics expert Zhao Xiaomin believes that the express company must avoid "throwing the pot", the user orders the express company, then the two parties belong to the signing of the business contract, and the courier only plays the role of delivery, the express company should consciously take the lead. Regarding the possible fluctuations in the income of couriers, the company should adjust in a timely manner, whether it is to increase manpower or adjust the income standard, it is necessary to take effective measures to protect the income and rights and interests of couriers.
The staff of the express station is picking up the goods for customers (photo by CCTV reporter Zhu Guanan).
Zhao Xiaomin believes that the implementation of the new express delivery regulations will also help promote healthy competition in the market. From the perspective of the market, if the new express delivery regulations are implemented in a timely manner to adjust all aspects of the courier's protection, it is tantamount to handing over the market to others.
I suggest that you can set up a special customer service or use intelligent ** and other means to classify and divert the express mail, and classify the express mail that needs to be delivered to the door and the express mail that is placed in the post station and express cabinet, which can improve the delivery efficiency of the courier and reduce their pressure. A site manager suggested that courier companies can take some measures to share the pressure on couriers, "It can also increase the revenue of couriers delivering single parcels, which will inevitably increase the cost of couriers, and couriers need to make a balance." ”
Tang Chenglong, a practicing lawyer at Beijing Shizhao Law Firm, believes that after the implementation of the new express delivery regulations, the user agrees and confirms that the place of delivery should be the dividing line between risk and responsibility, and the courier should not bear the responsibility and risk of losing the parcel thereafter. In addition, the new express delivery regulations respond to the balance of the rights and interests of all parties, stipulating that the express delivery industry organizations established in accordance with the law shall safeguard the legitimate rights and interests of enterprises, express terminal outlets and express delivery practitioners through the formulation of express delivery industry norms and conventions.
*: CNR.
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