How to protect your rights when you encounter consumer disputes in your life? How do the staff behind "12315" deal with consumer complaints and reports? What is the workflow? On March 6, the 12315 Reception Service Center of Qinghai Province held an open day activity of "Consumer Representatives Walk into the Acceptance Service Site", and 20 consumer representatives walked into "12315" to experience consumer rights protection at zero distance.
During the activity, the staff showed the acceptance scope and workflow of the Provincial Market Supervision Administration 12315** in an all-round and multi-angle manner through data cloud maps, law popularization classes, on-site Q&A, case sharing, etc., and answered the questions concerned by consumers one by one. At the scene, the consumer representatives also had in-depth communication and exchanges with the first operator. "Today, I came to the scene to see the processing process, it is really very efficient, and I will know how to protect my rights when I encounter consumer disputes in the future. A consumer representative said.
It is understood that in 2023, the provincial 12315 acceptance service center will receive consultation, complaints, and reports through phone calls, letters, the Internet, voice messages, etc.1630,000 pieces, a year-on-year increase of 403%, the acceptance rate reached 100%, and 1109 economic losses were recovered for consumers700,000 yuan, the success rate of consumer dispute settlement is 7520%, and 89% satisfaction with consumer complaint handling29%, ranking fourth in the country. Guan Kang, deputy director of the 12315 Acceptance Service Center of the Qinghai Provincial Administration for Market Regulation, said that in the future, similar activities will continue to be held, continuously improve service levels, smooth channels, and respond quickly, so as to create a demonstration window and gold-lettered signboard for 12315 to serve the people, and create a safe and healthy consumption environment for the people. (Reporter Xiaorui).