On March 5, 2024, it is the 61st anniversary of the inscription "Learn from Comrade Lei Feng", and the whole country has carried out activities to learn from Lei Feng, and the deeds of helping the elderly and lonely have emerged in Tongzhou District, Beijing. One night in the early spring of the dragon, Xiao Jiang, a social worker on his way home, received an anxious call, "Is it Xiao Jiang?" I am the owner of the xx restaurant in our community, there is an old man who just fell down at the door of our restaurant, I just sent him to the house, I found your ** in the old man's house, the old man said you can help him, you hurry up and take a look! Xiao Jiang, who put down **, felt a tightening in his heart, and immediately contacted the "rescue housekeeper" of Yuqiao Street and the community where the old man was located, and went to the old man's home with his colleague Xiao Liu.
The old man who fell was Uncle Chang, who is 87 years old this year, divorced, childless, living alone in an old community, and the old man suffers from chronic diseases such as hypertension and diabetes. Social workers and community "rescue housekeepers" rushed to the elderly's home, and they saw the elderly who were familiar with the community living alone sitting on the bed, their faces slightly distressed, but still smiling tenaciously, and the indomitable spirit was moving. After obtaining the consent of the elderly, the social worker carefully supported him, helped him count the documents he needed to carry, and embarked on the journey to the hospital. After arriving at the hospital, the social worker explained the old man's experience to the attending doctor in detail: "Hello doctor, this old man has just accidentally broken his hand and chin, please help me to see if he has been injured elsewhere." ”
The orthopedic surgeon carefully examined the old man's hand and carefully treated the wound for him. The maxillofacial surgeon also patiently examined the old man's chin injury and confirmed that it was only epidermal damage, not bones. At this time, the social worker breathed a sigh of relief. The doctor gave a ** plan: "Old man, you should change the dressing every day for the first three days of this hand wound, and then you can take the oral medicine every other day, and take the oral medicine next Monday." Xiao Jiang, a social worker, silently wrote down the doctor's instructions, thinking about how to ensure that Uncle Chang returned to the clinic and changed the dressing on time. After returning to the old man's home, he carefully kept every medical document for subsequent reimbursement.
A few days later, social workers Xiao Jiang and Xiao Liu accompanied Uncle Chang to the hospital for the fourth dressing change. Watching the medical staff skillfully bandage Uncle Chang's wounds, Xiao Jiang asked with concern, "Uncle, how are you feeling now?" Does the wound still hurt? Uncle Chang patted the back of Xiao Jiang's hand and said gratefully, "It's much better, thank you for taking such good care of me!" "In the process of changing the dressing, the social worker also did an important thing for Uncle Chang - he signed up for the family doctor service. This means that Uncle Chang has his own "personal doctor" from now on, no matter when and where, as long as there is a health problem, there are professional doctors to provide timely help and guidance.
This initiative is to build a "rescue housekeeper" hierarchical service model on the basis of deepening and consolidating the comprehensive assistance and assistance system for the people in need, horizontally linking social assistance functional departments, special group assistance units, and social forces, and vertically building a district, township (street), village (community) ** rescue service system, providing refined assistance services for families in difficulty, and effectively helping the weak, difficult, and needy. The community pays attention to the daily life of the elderly, establishes a mutual aid relationship, rescues the needy people, sends charcoal in the snow, and firmly adheres to the basic bottom line of people's livelihood, so that the needy people have a greater sense of gain, happiness and security in the joint construction and shared development. Since 2022, Beijing Yaochen Mental Health Promotion Center has undertaken the Yuqiao Street Precision Rescue Project, and learned about Uncle Chang's situation through the community "rescue housekeeper", and the social workers and community "rescue housekeeper" personnel went to his home together, and found that the elderly had a poor home environment, piles of garbage in the house, and there were risks and hidden dangers in home safety that were not conducive to health. Uncle Chang lives alone in his advanced age and suffers from a variety of chronic diseases such as hypertension and diabetes, and the quality of life of the elderly has attracted great attention from social workers.
Uncle Chang, it's my little white. Today I brought you a couple of storage boxes and thought I would like to tidy up your room with you. Social workers Xiao Jiang and Xiao Bai came to Uncle Chang's house and brought the storage box they had purchased from their uncle to improve his living environment, and sorted out a clean and tidy living space together. While talking, the three of them sorted out their hands, put clothes, books, and daily necessities one by one, cleaned up waste newspapers and magazines, and packed up the old things that were no longer needed and prepared for disposal. After a lot of hard work, the originally cluttered room became much brighter and more spacious. "Oh, it's really different now, my heart is much brighter, thank you so much! Uncle Chang expressed his gratitude to the social workers, and was very happy to see his home become clean and bright.
With the joint efforts of the "Rescue Butler" staff, they helped Uncle Chang with chronic disease management, indoor environment cleaning, household items sorting and storage, installing night lights in public areas, electricity safety guidelines and replacing lamps. The community attaches great importance to the home safety of the elderly living alone, and specially arranged professional water and electricity personnel to conduct a comprehensive inspection and maintenance of the water and electricity facilities in Uncle Chang's residence to ensure the safe and reliable operation of the circuit and water pipes, and completely eliminate the potential safety hazards.
When Uncle Chang celebrated his 86th birthday. The social workers and the "Rescue Butler" staff planned a warm birthday celebration to celebrate the good New Year, build the warmth of the neighborhood, and let the elderly feel the love and warmth of the community family. "Happy birthday to you......The candlelight was swaying, the singing was emotional, and Uncle Chang couldn't help but have red eyes when he took the sweet birthday cake. He couldn't remember how many years he hadn't had a birthday. Making wishes, cutting cakes, eating cakes, and in a joyful atmosphere, social workers sent blessings and gifts to Uncle Chang. The social worker's carefully selected fever belts and leg guards are not only practical but also meet Uncle Chang's winter needs to keep warm, which deeply touched the elderly. "Uncle Chang, I know that you are afraid of cold in winter, and I hope these can help you resist the cold and keep your body healthy. "Oops, that's so sweet, you guys are always so thoughtful! Several people chatted with each other about family life, chatted about the past, talked about the future, and told the old man to take care of his body, the atmosphere was peaceful, happy, lively and full of warmth. The social worker took a group photo with the elderly to record the most beautiful memories of their birthday.
As the service deepened, Uncle Chang also expressed another inconvenient place in life. Due to Uncle Chang's age and inconvenience, the original bathroom facilities can no longer meet his daily needs, especially the toilet, which has no handrails and is relatively short, which is a challenge for him to go to the toilet every time, and there are also many safety hazards. After the evaluation and design of the professional team, it was finally decided to purchase and install a safe toilet suitable for the elderly, which not only has anti-slip function, but also is equipped with handrails that can help get up, and the seat height is moderate, which greatly reduces the risk of Uncle Chang falling when using the toilet. This renovation has improved the safety and convenience of bathroom facilities, thereby improving the quality of life of Uncle Chang. Uncle Chang said: "You have thought too carefully, and it will be much easier for me to go to the toilet in the future, which makes me really feel warm and caring!" ”
This move not only won the high praise of Uncle Chang, but also set a good example of caring for the elderly living alone and optimizing the living environment in the jurisdiction. Through these meticulous services, it highlights the spiritual connotation of people-oriented and people's livelihood, strengthens the construction of facilities, and creates a better life.
In 2024, Yaochen social workers will continue to visit homes to understand the actual needs and expectations of the people in need, integrate social resources, link social support networks, and effectively intervene in various aspects such as daily life, medical treatment, and social adaptation, so as to provide customized and professional services for the people in need, so that the people in need can truly feel the care of the society, improve their self-development ability, and gradually regain their confidence in life. Behind every seemingly insignificant initiative is the deep affection and hard work of social workers. In the future, social workers will continue to uphold the "people-oriented" service concept, and write more warm chapters of caring for the needy groups with more intimate and thoughtful services.