Recently, Miss Xu, who lives in the west of Hangzhou, told reporters that not long ago, her friend gave her a gift through SF Express, and found out when she received itOf the four gifts, only a Hermes watch worth 8,700 US dollars (about 62,600 yuan) was missing.
The relevant reports have attracted the attention of many netizens, and many questions have also arisen.
A watch involves the giver, the sender, the recipient, the sender, the sender, and the recipient, what happened?
It is reported that Miss Xu said that on the afternoon of February 16, a friend placed an order through his mobile phone in Xihu District and was picked up by SF Express.
Four gifts, respectively:A Hermès gift box, a pack of biscuits, a bottle of vitamins, a greeting card. My friend didn't have a courier box, and the four gifts were scattered, and the receiving brother took them away to help pack them.
The box is packed in a hot melt bag when sent.
When Ms. Xu's friend sent the mail, the confirmation photo of the four things on the delivery cart.
At 11:05 on February 17, SF Express courier came to deliver the parcel and put it at the door, Miss Xu opened the door at 12:26 to get the express unpacking, "There is monitoring at the door of my house, the time records are very clear, no one has touched this express in the middle, and the monitoring filmed my unpacking process." ”
After unboxing, Miss Xu found that the Hermès gift box was empty, and there was only a watch manual and a watch identity card in the box.
When I received the delivery, it was a box that had been turned into a dense zipper bag.
Ms. Xu took a photo of the gift she received and sent it to the friend who sent it. After seeing **, my friend said that the packaging bag of the Hermes gift box was wrong, and when she sent it, it was an indetachable transparent hot-melt sealed bag, but Miss Xu received a dense zipper bag.
Ms. Xu said that these gifts were sent by a friend who was entrusted by someone to help send them. Because the packaging of the Hermes gift box itself is sealed, it is specially requested not to be opened. She thought it was a cup inside, and she didn't insure the courier.
After getting the empty box, I asked the friend who gave the gift and found out that the watch box contained a watch worth $8,700. "After receiving the message from Miss Xu that the watch was missing, the friend who sent the mail immediately contacted SF customer service and contacted the pick-up brother.
The receiving brother said that he weighed the courier when he packed it, and there was roughly 18-1.9 kg. At noon on February 18, SF's delivery brother came to the door to re-weigh the express delivery received by Miss Xu, showing that the weight was 165 kg.
Ms. Xu said that what made her most angry was SF's handling attitude. After receiving her feedback, "SF first said that I was fraudulently paid, and after seeing that I had unpacked the box** as evidence, it shirked and said that my friend sent the empty box." ”
On February 18, Miss Xu and her friends took SF's mail-receiving brother to the Gudang Police Station to report the case. On the ** law enforcement recorder, the receiving brother said that the courier weighed 18-1.9 kg.
In this regard, the reporter has not been able to get through the ** of the brother of the relevant Shunfeng harvest. Subsequently, the staff of SF who is responsible for handling the matter is contacted through SF customer service.
According to an SF Express staff member surnamed Li, as far as they know, the little brother said that when he got this express, it was packaged in this plastic bag, and he proposed to open the box for inspection, but the customer refused, and when he asked about the information of the items in the box, the customer claimed that it was a cup.
And after he received the mail at that time, in order to prevent him from sending the wrong bill by himself, he wrote the last five digits of the customer's express delivery list on this plastic bag, which was consistent with the feedback from the receiver after getting it.
As for the inconsistency of the weight of the express, the feedback from the pickup brother to SF Express is that he does not remember it particularly accurately because of the large number of receipts. And there are ** records throughout the whole process of their express packaging room, and they are also willing to cooperate with ** investigation.
Gift straps change
The sender provides a new lead
Because it was questioned that there was a problem with not agreeing to open the box and inspect the mail, the sender was also very anxious. For this reason, she checked the video of the elevator in the community frame by frame, and found that the receiving brother entered the elevator after picking up the parcel after about four minutes, and the surveillance screen captured at the moment of entering the elevator showed that the gift box strap seemed to have changed.
Miss Xu also provided the reporter with several **, one is the gift box placed on the express delivery trolley**, the display time is 3:48 pm on Friday, ** shows that the strap of the gift box is obviously cross-shaped. The other two**screenshots are taken from the receiver's brother when he enters and exits the elevator**monitoring,The upper right display time of the monitoring is February 16 (Friday) 3:52:46 p.m.、3:53:26 p.m.,"You can see that the gift box strap has become a zigzag on the screen." ”
At 3:48 p.m. on February 16, when Miss Xu's friend sent it, the four things were placed on the express car and photographed, showing that the Hermes box was tied in a cross shape.
At 3:52:46 p.m. on February 16, the ** of the recipient brother pulling the cart into the elevator showed that the Hermes gift box was tied in a straight line.
The ** of the receiving brother's cart out of the elevator shows that the Hermes gift box is tied in a straight line.
Ms. Xu then provided the new discovery to ** and SF Express. Yesterday afternoon, the reporter called the SF staff who contacted him before, and the staff said, "I can't comment on this, and we are currently waiting for the results of the investigation." ”
Miss Xu told reporters that she had gone to the Gudang police station yesterday afternoon to make a record.
The reporter asked Officer Liu, who was in charge of handling the case at the Gudang Police Station, about 6 o'clock yesterday evening, Miss Xu got the receipt of the case from the Gudang Police Station.
Ms. Xu said that SF Express had proposed to pay the full amount first and then refund the compensation after the watch was found. However, because the attached text explanation did not make it clear who was responsible, after thinking about it, she still wanted to find out the truth, and it was more important to get the watch back than to get compensation, so she rejected SF's full compensation plan.
Miss Xu said that SF Express later expressed its willingness to give me a special approval and compensate me 20,000 yuan. Otherwise, according to their original regulations, they can only pay 9 to 10 times the courier fee. "But my appeal has always been to get my watch back. ”
Ms. Xu said that for her, the watch also represents a friendship, "From the beginning of my first call for SF customer service, I wanted to ask SF to help me find the lost watch, but I didn't expect it to turn out that SF suspected that it was me or my friend who stole it." ”
At present, the case is still under further investigation.
It's not the first time that something has gone wrong with Hermes Express
In February 2023, it was reported that Ms. Lin (pseudonym) from Jinhua, Zhejiang
Recently, she was reflected through a black cat complaintSF Express delivered oneMarket Value 650,000 yuan Hermes bagA few days later, he was told by SFBadly burned due to a car accidentThere is no transshipment value
Ms. Lin said SF's claim settlement was infuriatingRelated topics rushed to the hot search
aroused heated discussions among netizens
Ms. Lin said that she had repeatedly asked SF Express for the damage to the goods** and asked to inform the cause of the accident.
SF is justUnilaterally, the package was badly damagedNo evidence could be provided
SF also saidOnly the negotiated proposal can be acceptedto provide proof of the accidentMs. Lin was very incomprehensible about this.
on the complaint platformSF's official customer service saidThe feedback has been handed over to a dedicated person for follow-up processing
The staff also mentioned that "we know that tooYou defend your rights on various platformsEngaged in all kinds of **, things are fermentingNow the stakes are so greatWe can't give it to you".
According to Ms. Lin in **The plan given by SF ExpressIt is more than 20,000 yuan less than the Hermes bag she mailed
Since then, Ms. Lin has been updating the news on the complaint platform for nearly a month, accusing SF of delaying the time for various reasons, asking for various privacy certificates, and continuing to refuse to settle claims after providing proof of the situation, to which SF has not responded further.
After watching the negotiation process between Ms. Lin and SF Express, netizens also have their own opinions.
After reading it, I want to say that the delivery of valuables still needs to be handled carefully.
*: Guangzhou** integrated from Orange Persimmon Interactive, Oriental Net, Zhengguan News, @黑猫投诉.