The wall in the corridor leaked, and the community thought about what the masses thought and was anxious about, and coordinated the property maintenance personnel to conduct a detailed investigation on the cause of the water leakage and the damage, and repaired it;
Residents reported the problem of garbage piling on the same day, and the community came forward to solve it on the same day;
The sewer pipes in the residents' homes were blocked, the stinky water kept gushing out, and the kitchen floor was covered with stinky water, and the ......residents were miserable
With the innovative launch of Xining City's party building to lead the working mechanism of "responding to complaints immediately", and unblocking the links of "receiving, sending, handling, supervising, commenting, and reporting", in the past few days, the demands of the masses have been perceived in a timely manner, responded quickly, and handled efficiently, and continuously improved the people's sense of gain, happiness, and security.
Take the lawsuit as an order" to solve the residents' "troubles".
On January 23, residents of Building 4 (Xindadi Garden Community), No. 104 Binhe South Road, called 12345 citizens ** to report that the water leakage in a resident's home in the unit building caused the wall of the corridor to continue to seep out, and there was water accumulation in the corridor, and the residents were inconvenient to travel.
In order to effectively solve the troubles of residents, the Qiyi Road West Community thought about what the masses thought and was anxious about what the masses were anxious about, and coordinated the property maintenance personnel to conduct a detailed investigation on the cause and damage of the water leakage at the first time, and contacted a professional company to check the door many times, repeatedly find the cause of the water leakage, and finally determine the solution.
After grasping the situation of the water leakage point, the Qiyi Road West Community immediately asked professional maintenance personnel to repair the water leakage point. During the construction process, the community continued to follow up to ensure the quality and progress of the construction, and at the same time, the community staff paid attention to the emotions of the neighbors and guided them to negotiate on an equal footing with a peaceful and rational attitude, so as to finally solve the problem completely.
The problem of the day is solved on the same day, and the grid staff mediates the conflict.
On the morning of February 26, Shangri-La Community Grid received a report from residents that an elderly man in Building 10 of Shangri-La Phase IV always picked up a lot of cardboard boxes and stacked them in the stairs and corridors, which was a great safety hazard, and hoped that the community could help stop this behavior of the elderly.
Bing] Shangri-La Community Grid staff went to the site of the community with the property staff to check and persuade their behavior, and after persuading them to clean up the messy items for many times to no avail, they promptly changed their thinking and proposed that the property staff assist in cleaning up.
In order to prevent the contradictions and disputes from intensifying, the principle of "small things do not go out of the grid, big things do not go out of the community, and contradictions do not turn in", and the contradictions and disputes are digested in the bud. After the patient persuasion of the Shangri-La community grid staff, the old man finally agreed and realized that his behavior was inappropriate, and at the same time promised not to put clutter in the corridor at will in the future, and will not cause inconvenience to the neighbors. In the end, with the assistance of the property, the elderly will dispose of the piled up debris in time and clean up the site. This mediation not only improved the relationship between the neighborhood and avoided the escalation of neighborhood conflicts, but also shortened the distance between the community and the residents.
Do practical things into the hearts of the people.
On the morning of February 11, when everyone was saying goodbye to the old and welcoming the new year to celebrate the Spring Festival, the happy community of Mafang Street received a request for help from Aunt Mao, a resident of the community, whose sewer was seriously blocked, and stinky water continued to gush out, and she really couldn't solve it, so she urgently asked the community for help.
Bing] Happy community is an old community without property management, Aunt Mao's family lives on the first floor of the second unit of Building 7, the building is older, the drainage pipe is aging, and the sewage discharged by the residents upstairs is entrained with vegetable leaves, leftovers, etc., resulting in the blockage of the sewer pipe, and the staff of the happy community found that the sewer of Aunt Mao's house is seriously blocked, and the kitchen floor is still flooded with stinky water, and the residents are miserable.
Do it immediately] The staff on duty in the happy community immediately responded to Wang Yanping, secretary of the party committee and director of the community, after receiving the **, and then Secretary Wang contacted professionals to carry out the dredging work. After nearly two hours of dredging and repairing by the construction personnel, the problem of sewer blockage and water seepage in the residents' homes was completely solved, and Aunt Mao finally got rid of this trouble. At the same time, Aunt Mao also expressed her gratitude to the community party committee for caring for the masses and helping to coordinate and solve the problem of sewer blockage.
Reporter leisurely).