The 119 fire alarm command and dispatch system includes the fire alarm acceptance subsystem, the squadron terminal subsystem, the recording and recording subsystem, the fire business management subsystem, the geographic information subsystem, the database subsystem, the call center subsystem, the timing subsystem, the mobile alarm positioning subsystem, the GPS vehicle management subsystem, the vehicle wireless transmission subsystem, data synchronization and data exchange, the mobile command center and other parts. Today, I would like to introduce to you some basic processes and functions of fire acceptance.
One: Function. The fire alarm acceptance subsystem of the 119 fire alarm command and dispatch system includes fire alarm acceptance process operation, fire alarm identification, auxiliary decision-making for dispatch plan preparation, communication server (data communication, control interface), maintenance software (information recording, data entry and maintenance, database management), and urban fire automatic alarm monitoring system. The system supports a variety of alarm acceptance, including 119** alarm, three-in-one alarm, and urban automatic alarm center transfer. After receiving the alarm, it enters the manual alarm identification and recording, and after confirming the disaster, the plan is prepared (manual and automatic), and the order is automatically issued to the fire station according to the dispatch plan. In the process of case processing, the information fed back automatically or manually on the spot can be recorded, and reinforcement dispatch can be carried out. After the case is processed, the case can be closed, and the closed case can be evaluated and archived.
2. Process. 1.**Acceptance: 119 fire alarm**After the call in, first compare it with the cache data in the harassment**library, if it is harassment**, use IVR for voice warning and education, otherwise queue according to the automatic queuing rules; If there is a free agent, ** will be connected to the idle agent, otherwise a friendly voice prompt will be provided, and ** will be connected to the agent when there is an idle agent and the queuing policy is met.
2.Alarm identification and recording: Alarm identification is carried out through the three fields of telecommunications, the location service of China Mobile Unicom, and the extracted information. First of all, determine whether the **is invalid**, directly remove the general invalid alarm, and add the ** intentional harassment ** to the harassment list; Key units, which can be automatically located, and directly merge cases for repeated alarms; For normal cases, the determined disaster address can be automatically located from the database fuzzy matching, and if there is no matching result, the user can be prompted to locate it with a mouse click on the map; The detailed record of the inquiry is prompted through the new case interface, and the system automatically determines the fire level and can dispatch for the first time.
3.Preparation of dispatch plan: For key units, generate dispatch plans based on police identification, recorded information and key unit plans; For ordinary accident points, the dispatch plan is generated according to the alarm information, day and night time information, weather conditions, knowledge base, GIS service (responsibility area sorting service, path analysis service, water source service, key unit service, etc.), automatic scheduling rules, squadron strength information and other auxiliary information.
4.Order issuance: After clicking "Order Issued", the command center will send the dispatch plan to the corresponding fire squadron in the form of a dispatch order. If it is an emergency dispatch, the alarm bell and alarm light linkage alarm, if there is a change in the car plan, it can be directly adjusted, otherwise it is directly confirmed, the system automatically opens the garage door, and prints out the car list; If it is a non-emergency dispatch, the alarm bell and police lights are not linked, and the vehicle list is directly printed, and the squadron can respond; After the case is over, the information will be fed back, and if reinforcements are needed, the command center will re-compile the reinforcement plan and repeat the above process, otherwise the dispatch will be terminated.
5.Command and communication records: The communication command records are mainly based on the premise of eliminating false alarms and duplicate police, modifying case records according to on-site feedback data, carrying out reinforcement scheduling, and viewing, on-site information, etc., to provide more detailed supplementary information for case records.
6.Battle evaluation and archiving: According to the case records of receiving the police and command and dispatch, all aspects of accident handling are evaluated and analyzed through relevant data to achieve the effect of summarizing and improving. Archive and merge case reviews and case record data, GPS log data, call records, fire station dispatch**, scene**, case operation logs, recording files, dispatch orders, dispatch and reinforcement information, etc.