In today's society, the medical aesthetic industry is booming, plastic surgery and injections and fillers are popular, and consumers are willing to pay high fees to achieve beautiful results, but the corresponding risks are also increasing. Consumers may find problems with the quality or results of medical aesthetic services, such as surgical failures, post-operative complications, and unsatisfactory results. In the face of these problems, consumers should actively understand the relevant laws and regulations, clarify their legitimate rights and interests, and resolutely carry out rights protection actions.
First of all, consumers can consult a legal professional to understand their rights and obligations to aesthetic institutions.
Secondly, consumers should pay attention to timely sealing of medical records, collecting before and after surgery, retaining consumption vouchers, reading chat records, verifying the qualifications of doctors and hospitals, and going to formal medical institutions for treatment, so as to provide sufficient and favorable evidence for rights protection.
Subsequently, consumers can choose to solve the problem through negotiation, complaints, lawsuits and other channels according to their actual situation.
When negotiating and communicating with medical aesthetic institutions, consumers should pay attention to maintaining a clear mind and stable emotions, and should not be deceived again by the words of medical aesthetic institutions, nor should they ignore objective facts and make unreasonable demands.
If a solution cannot be reached through private negotiation, the consumer may naturally consider bringing evidence to the court. However, the process of handling cases in the courts is often relatively lengthy, and consumers can also try to mediate through the doctor-patient dispute mediation committee before this, or they can file a complaint with a consumer rights protection organization, a health administrative department, a market supervision and administration department and other law enforcement agencies, and the relevant organizations or agencies will usually mediate to facilitate a settlement between the two parties. Consumers can also report many illegal operations of medical cosmetology institutions, provide corresponding illegal clues to law enforcement departments, and assist them in punishing illegal medical cosmetology behaviors. If the violation of medical cosmetology is more serious and may be suspected of a crime, the consumer can also report the case to the local public security organ.
Of course, consumers should also be vigilant when using medical aesthetic services to avoid falling into the traps carefully woven by illegal medical aesthetic institutions.