Medical cosmetology rights protection is a long and difficult road, which needs to be resolved through legal and proper channels. When consumers are harmed in medical aesthetic services, they should seek legal assistance immediately.
In the process of protecting the rights of medical cosmetology, consumers first need to collect evidence, including but not limited to medical records, pre- and post-operative**, payment vouchers, chat records, etc., to prove the fact that their rights and interests have been damaged. Secondly, consumers need to find a professional team of lawyers who will help consumers collect, retrieve, and organize relevant evidence, provide legal advice, and negotiate or litigate with medical aesthetic institutions on behalf of consumers.
Medical cosmetology rights protection is not achieved overnight, it requires patience and perseverance. Throughout the process, consumers should remain calm and rational, unaffected by emotions, in order to obtain the most favorable outcome. At the same time, the company does not violate laws and regulations and avoids unnecessary disputes.
In the process of rights protection, consumers can negotiate amicably with medical aesthetic institutions, and if the negotiation fails, the following remedies can usually be adopted:
First, report the situation to the relevant organizations or administrative departments and provide clues on violations. Consumers can choose to complain to the local consumer association and to the administrative authorities such as the health administrative department or the market supervision and management department according to their actual situation. When making a complaint or report, pay attention to providing the identity information of the other party, clearly express your reasonable demands, and prepare sufficient evidence materials to submit to the relevant law enforcement departments. Normally, after the law enforcement officers verify the situation and accept it, they will arrange for mediation between the parties as much as possible. In response to serious violations of laws and regulations in medical aesthetic institutions, the law enforcement department may impose corresponding penalties after receiving the report materials and deciding to file a case for investigation.
Second, if a satisfactory result cannot be reached through negotiation, a lawsuit may also be considered in court. According to the actual situation, consumers choose to file a lawsuit based on a dispute over tort liability for medical damage or a dispute over a contract for medical beauty services, and in principle, the two cannot be claimed at the same time. If a consumer suffers personal injury due to the services provided by a medical aesthetic institution, he or she may apply for a judicial appraisal.