Since the implementation of the newly revised "Measures for the Administration of the Express Market" on March 1, the provisions that "enterprises engaged in express delivery business shall not confirm the receipt of express mail on behalf of the user without the consent of the user, and shall not deliver the express mail to the express terminal service facilities such as smart express boxes and express service stations without authorization" have aroused heated discussions.
The courier said: The courier who used to be delivered in 30 minutes now has to work from 9 am to 9 pm, a full 12 hours, but the income has only increased by 60 yuan; There are also couriers who leave their jobs two days after learning of the new regulations. Consumer attitudes also vary: some people say that the implementation of the new regulations has not changed, and express delivery is still thrown at the post station; Some people say that office workers really need express stations and don't want to deliver them to their doors; More netizens put forward suggestions for consumers to choose independently.
In addition, various express companies have expressed their stance on this: Jingdong: door-to-door service as one of the service standards; Shentong: It is clearly required to deliver according to customer needs; YTO: Intelligent voice service saves communication time; Cainiao Express: Door-to-door delivery is a standard service; SF: Increase the on-demand door-to-door fulfillment rate. It can be seen that basically all the express companies have been implemented in accordance with the regulations, but there will still be many difficulties in the implementation of the couriers at the bottom, resulting in a great reduction in their work efficiency and time-consuming, so that the income is not proportional to the pay, and the couriers have resigned.
Many netizens said that why SF JD has always been able to deliver goods to the door, but other express companies can't do it? I think everything is incompatible, SF JD.com's express delivery starting fee is higher than other express companies, since the highest is high, then the service is naturally better and more humane than other express companies. For ordinary express companies, the express delivery fee that can be earned by a courier is only a few cents, which may not reach half of SF JD.com, and the courier is required to implement the same high standards as SF JD.com, which I think is difficult for some strong people.
So I think the root of this contradiction lies in the courier company, on the one hand, they give the courier a low income, and on the other hand, they have to require them to implement high standards and strict requirements, so there is naturally a contradiction. Although the ordinary express company has a low cost per single express delivery, but he is to win by volume, a year's profit is also considerable, since the country has now launched a new express delivery policy, intended to improve the high-quality development of the express delivery industry, then the headquarters of the express company should be resolute and responsible, such as through intelligent telecommunications and other technical means to improve efficiency, rather than through the squeezing of couriers and outlets.
In addition, for some large items, or bad weather express delivery, if consumers really hope that the courier can deliver to the door, then can consider giving an additional small amount of rewards when receiving intelligent voice, such as 5 cents and 1 yuan, or directly to the headquarters praise; In this way, on the one hand, the courier can also get a certain amount of encouragement, both financially and spiritually; On the other hand, consumers can also solve the trouble of not wanting to go out to get express delivery.
It is hoped that the implementation of the new regulations can better promote the high-quality development of the express delivery industry.