In the warm spring of March, with the official implementation of the "Express Market Management Measures", China's express delivery industry ushered in a new spring, but also faced new challenges.
On March 1, the new express delivery regulations began to be implemented, and all express delivery must be made one by one, and after obtaining the consent of the customer, the express delivery will be sent according to the customer's wishes. Ensuring door-to-door delivery is undoubtedly a respect and satisfaction for the rights and interests of customers. However, this regulation has brought a trace of worry to the courier Xiao Li.
Xiao Li, a simple and diligent courier brother, rides an electric car to shuttle through the streets and alleys every day, delivering packages and warmth to thousands of households. However, the implementation of the new regulations has made him need to make countless calls every day to communicate with customers. However, frequent ** communication led to his mobile phone number being banned three times in a short period of time. Faced with this sudden predicament, Xiao Li felt extremely helpless and anxious.
He has communicated with the operator several times in the hope of getting a reasonable solution, but the answer he received is that the ban cannot be changed. This made Xiao Li feel very disappointed, because he knew that he was doing his job dutifully, but he was treated unfairly because of this regulation. And there are many, many couriers like him.
In addition, the new regulations also require couriers to obtain the customer's consent before making deliveries. This undoubtedly increases the workload of the courier and also increases the number of communications. In the face of a huge volume, their numbers can easily be misjudged by operators as harassment or fraud, resulting in account bans. There are even some criminals who take advantage of the loopholes in this provision to deliberately claim compensation from merchants, so that the couriers are innocently affected.
In the face of this series of difficulties, we call on express companies and operators to take measures as soon as possible to provide a better working environment and treatment for couriers. For example, you can consider providing couriers with a dedicated work number, or optimizing the way you communicate to reduce the risk of miscalculations and number bans. At the same time, supervision and crackdown should also be strengthened to safeguard the legitimate rights and interests of couriers.
In this spring season, let us work together to create a fair and just working environment for couriers, so that the express delivery industry can bring more warmth and convenience to the society while standardizing its development.
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