On March 1, the newly revised "Express Market Management Measures" was officially implemented, one of the most important and concerned new provisions is to use smart express boxes, express service stations and other ways to deliver express mail without the consent of the user, and if the circumstances are serious, a fine of between 10,000 yuan and 30,000 yuan will be imposed.
However, this new regulation, which seems to protect the consumer rights and interests of express delivery users, has caused a series of new problems immediately after its implementation. The relationship between the courier company, the courier, the courier station, and the consumer is not a simple game, and the final policy is likely to be a lose-lose situation for all parties, and no one will benefit, let alone a "Pareto improvement" policy.
From the point of view of the courier companyThe scale of express delivery business volume is the primary business goal, and now the new express delivery regulations are implemented, assuming that the express company does not add new manpower, the courier will increase a lot of time for each single express delivery, and the courier is difficult to control the delivery process, and the courier and the consumer contact is also time-consuming.
Statistics from the postal department show that in 2023, China's express delivery business volume will be completed by a total of 1,320700 million pieces, a year-on-year increase of 194%, such a large express business volume is based on the operation efficiency of express delivery companies, if the business volume declines in 2024, it is largely due to the decline in express delivery efficiency caused by the new express delivery regulations.
From the courier's point of viewCouriers are the ones most hit by the new rules. Some people may say that the courier company can recruit more couriers, but have you ever thought that the income of couriers is basically based on the piecework wage system, and the couriers pick up and deliver more pieces every day, and their income is higher.
Before the implementation of the new express delivery regulations, there was no remark that the express mail sent to the door would be directly placed in the nest cabinet, and there were only less than 20 pieces that needed to be sent to the door, and now there are more than 300 pieces. Some couriers said that in the past, it may take 30 minutes to complete the delivery, but now it may take half a day, so some couriers choose to leave their jobs and switch to other takeaway businesses after the implementation of the new regulations.
Now after the implementation of the new regulations, there is a new situation, and the courier brother has called too many mobile phone numbers and been blocked. Some courier brother said that he contacted the courier receiver to call too much, causing the operator to block his mobile phone number many times, and the number will be deactivated after being blocked five times in accordance with relevant regulations.
Although this matter is a trivial matter, but the problem exposed is that we have not fully demonstrated the introduction of a new regulation, which affects the whole body, and the courier's mobile phone number is obviously limited by the system monitoring of the communication operator's fraud, and the department that formulates the new express delivery regulations has not figured out the regulations of the communication operator, which is undoubtedly an obstacle to the courier brother.
From the point of view of the express stationIn the past, the express station was used as a centralized pick-up point for express delivery, and the operator of the post station was able to get a commission, and the general express station operators were basically mom-and-pop shops, and the express station itself was operated with a small profit, and now there is a lack of income, and the express station may also be unsustainable.
The impact of the new regulations on the operators of express stations can be observed a few months after the implementation of the new regulations to see if there is a wave of closure of express stations, and if express companies do not subsidize express stations, this group should also be forced to transform.
From the perspective of the consumer userThe new regulations are very good for consumer users who need to send express delivery to their homes, they are the people who originally actively complained that the express company does not deliver to the door, but the satisfaction of the interests of a single consumer user is based on the fact that there are many consumer users who do not need to deliver to their homes.
Nowadays, many people live alone, especially women, who will pay more attention to personal safety, and many times are unwilling to expose their personal privacy address at the express address, and they will feel that placing it in the express station is also a safety barrier.
Express delivery can not put the express station, there is no need to introduce such a new regulation, itself can be directly on the e-commerce platform, express company order platform by the customer to make their own choice, some express delivery check delivery to the door, some express delivery can be checked to put the express station, such a simple thing, and finally make a new regulation also caused a lot of new trouble.
Our express delivery fee is very low compared to other countries, which is related to the high service efficiency of our express delivery industry.
Because of the decline in the unit time production capacity of the express company, the express station, and the courier, the result is that the operating costs of the express company increase, and the express company must reduce its operational efficiency, and it can only be maintained by improving the express delivery. The delivery time of couriers has decreased, the wages of couriers have decreased, and courier employees will leave their jobs and become delivery workers with higher incomes, and courier companies need to increase the income of couriers per piece.
Hot Engine Plan Cha Yu believes that when the new express delivery policy was formulated, the relevant parties may not have gone deep into the front line of the industry to do research, purely for a small number of complaints about the express delivery is not delivered to the door of the user, such a one-size-fits-all policy The final result is the increase in express delivery charges. Would you rather only receive courier text messages, or pick up couriers frequently**?