1. Appearance and grooming
1. Before taking up the post, you should dress according to the regulations, the clothing should be clean and tidy, the leather shoes should be polished, and the cloth shoes should be brushed clean.
2. Consciously wear a good work number plate, which should be worn upright above the left chest.
3. Proper makeup, grooming, and hairstyle should be uniform.
1. Standardize, often trim nails;Remove excess ornaments at work;Male hair does not exceed the collar, beard, and sideburns;Women are not allowed to wear shawl hairstyles and wear heavy makeup.
2. Manners
1. Standing posture: The basic requirement is to "stand like a pine". The essentials of correct standing posture are: the upper body is straight, the head is straight and the eyes are level, the chest is straight and the abdomen is tucked, the waist is straight and the shoulders are flat, the arms are naturally drooping, and the legs are standing up straight. There are roughly three types of standing positions: side-to-side, front-belly, and back-to-back. Don't be arrogant or lazy.
2. Sitting posture: The basic requirement is to "sit like a clock". The essentials of correct sitting posture are: the upper body is straight, the back is slightly resting on the back of the chair, the legs are naturally bent, the legs are flat on the ground, and pay attention to the correct positioning of the hands, feet and legs.
3. Gait: the basic requirement is to "walk like the wind". The essentials of the correct gait are: the center of gravity of the body should be slightly forward, the head should be facing straight ahead, the eyes should be level, the face should be smiling, the arms should swing naturally, the gait should be moderate and even, and the steps should be light and steady.
4. Gestures: When talking to the owners, the gestures should not be too much, the movements should not be too large, and the hands should not be dancing. When guiding or indicating directions, do not point with your fingers.
5. Expression: With a smile, smiling service is conducive to two-way emotional exchange, conducive to better work, and it is necessary to establish a good atmosphere of "smiling to welcome the world's guests".
3. Common polite language
Property service providers should pay special attention to polite language in the following occasions.