Riskified data shows that after the November and December sales seasons, consumers typically have a 60-180 day window to submit chargebacks, and up to three-quarters of chargebacks will occur in January and February, thusJanuary and February are the peak months for chargebacks。Chargebacks have always been a headache for independent website sellers who accept customers to pay with credit or debit cards, and not only willAffect the normal return of fundsIncreased operating costs；And the chargeback rate is too highAttracting high penalties from the card communityand will bewith long-term negative effects
SoFacing the upcoming chargeback seasonHow should independent station sellers deal with it correctly?？By reading this article, you will be able to understand the causes of chargebacks, how sellers can properly deal with chargebacks, and how PhotonPay can help businesses avoid chargebacks to the greatest extent.
What is a chargeback?A charge back is a charge back that a cardholder can apply to the bank for a chargeback within a certain period of time (usually 180 days) after payment.
What are the reasons for a chargeback?Generally speaking, the causes of credit card chargebacks can be divided into service chargebacks and fraudulent chargebacks.
Service chargebacks
Delivery issues, such as undeliverable, overtime, misdelivered, or damaged goods.
Merchant service issues, such as mismatched goods, slow or refusal to refund after the consumer sends the product back, and inability to contact customer service.
Fraud chargebacks
Unauthorized transaction chargebacks, where a consumer's credit card is compromised or used for counterfeit card transactions.
Malicious chargeback refers to the deliberate claim that the consumer did not receive the goods after receiving them, and deliberately initiating a chargeback.
How to properly respond to a chargeback?Independent website sellers need to closely monitor and control the chargeback rate throughout the year, and do a good job of prevention in both merchant service and fraud prevention.
In terms of service——
Product quality. Provide clear product display and description to avoid consumers misunderstanding the product understanding and the problem of mismatch.
Do a good job of quality inspection before the product is shipped out of the warehouse, and carefully pack it to avoid damage during transportation.
Logistics cycle. Find a reliable supplier, stock up sufficiently, and avoid being unable to deliver goods in time due to the supply of goods.
Choose a reliable logistics service provider, formulate a reasonable logistics delivery policy, and ensure the timeliness of logistics.
In case of special circumstances where the goods cannot arrive on time, it is necessary to take the initiative to contact the consumer for compensation or refund.
Customer service quality. Improve customer service responsiveness.
Deal with consumer issues in a timely manner, including product questions, logistics information inquiries, product exchanges and refunds, etc.
Fraud aspect——
Keep an eye on the progress of each trade, and check and update your risk settings in a timely manner.
Be vigilant against fraud and keep proof of shipment, such as logistics information, whenever possible.
Enable 3D Secure credit card transactions to reduce fraud, black cards, and fraudulent transactions from cardholders.
Choose a professional payment service provider that is experienced in preventing chargebacks.
For most independent station sellers,Chargebacks can't be complete**But it can be successfully managedBy improving the service operation systemProactively take safety precautions and establish simple and efficient communication channelsYou can reduce the number of chargebacksIncrease the chances of winning appealsAs a result, the burden on the overall management is reduced
Tips: The content of this article is compiled from the Internet and is for reference only and does not constitute any professional advice or service.