"Egg Boy Party" recently released the second letter to parents, in which the letter announced to all sectors of society the three major "anti-addiction" measures being launched, strictly prevent "fraudulent use of adult accounts" and other behaviors, and respond to parents' concerns about underage anti-addiction, fraudulent use of adult accounts, and difficulty in recharging and refunding channel servers.
Egg Boy Party said that it has always taken the protection of minors as the highest priority, and organized a special team to cooperate with all parties in the industry to solve difficulties and stuck points. As long as a child chooses "Egg Boy Party" as a companion, he will definitely do his best to provide a healthier, safer and happier environment for growth.
The following is the text of the letter to parents:
Since the last letter to parents, we have received a lot of positive feedback and inquiries from parents and friends. In response to the new industry problems encountered in game addiction prevention, such as "minors fraudulently use adult accounts to play games" and "difficulty in recharging and refunding channel servers", which parents are most concerned about, "Egg Boy Party" has further upgraded the anti-addiction system of healthy games and launched three major "anti-addiction" measures. Now we are synchronized with you some progress after the trial:
1. Omni-channel access to the face recognition mechanism for high-risk groups has intercepted more than 5 million suspected underage player recharge behaviors in the past two months.
In order to strengthen the interception of "underage players fraudulently using adult accounts" to recharge, "Egg Boy Party" has connected to the AI underage protection patrol technology and face recognition mechanism for Xiaomi, Huawei and other channel servers, and has activated face recognition in the payment process for high-risk behaviors such as large-value consumption, high-frequency consumption and suspected underage consumption.
At present, this function has been in trial operation on Xiaomi, Huawei and other leading channel servers, and has intercepted more than 5 million high-risk behaviors of underage players in the past two months. Next, we expect to complete the deployment of all channel services within December to weave a dense protection net for the healthy growth of minors.
2. The whole platform has set up an exclusive customer service portal for minor refunds, and a total of 30,000 minor refund applications have been completed.
The first thing that needs to be synchronized with parents and friends is that "Egg Boy Party" strictly abides by the relevant regulations and has clear payment limits for underage users:
1) Users under the age of 8 cannot recharge;
2) Users over the age of 8 but under the age of 16 can pay a maximum of 50 yuan for a single payment, and the maximum monthly cumulative payment amount is 200 yuan
3) Users aged 16 but under 18 are entitled to a single payment of RMB 100, and a monthly cumulative payment amount of RMB 400.
Any game account that is verified as a minor will be subject to the above payment limit. However, once the child obtains the identity information of the parent and other adults, registers the game account and payment password, and even asks the parent to help him pass the face recognition verification on his behalf, the so-called "minor bypassing the anti-addiction system consumption" will appear.
In order to further help such parents solve the refund problem, "Egg Boy Party" continues to optimize the relevant process, and sets up a dedicated customer service portal for underage refunds for all channels to speed up the review and processing efficiency. As of December 2023, more than 30,000 refund requests related to suspected minors have been processed, with a completion rate of 98%.
However, in the process of actual processing, we have also encountered some complex cases with special circumstances, involving situations such as "adults have repeatedly substituted for AI face recognition" and "illegal rental and sale accounts" and other black and gray industry issues, which require more time to determine whether it is a minor recharge and the amount of account refund, which will affect the processing timeliness to a certain extent. In response to this problem, we also ask parents to be more patient, and we are willing to actively listen to the opinions of all sectors of society and continue to optimize everyone's experience.
3. Launched the one-click prohibition of recharge and game prohibition functions, and 8 million parents have used the functions of the NetEase Parental Care Platform.
In order to do a good job in the protection of minors from the source, the NetEase parental care platform has launched the functions of "one-click prohibition of game recharge" and "one-click prohibition of game login". Parents only need to bind their children's game accounts through the "NetEase Parental Care Platform"**, and they can manage and intervene in their children's game time and recharge in an all-round way 24 hours a day. 8 million parents have already used the feature.
If you encounter a situation where your child is unwilling to cooperate and refuses to communicate during the setup process, please do not scold your child, you can call the customer service of the NetEase Parental Care Platform as soon as possible**, and we will do our best to assist all parents to do a good job in communicating and guiding their children.
With the "Regulations on the Protection of Minors Online" to be officially implemented on January 1, 2024, the cyber security of minors has once again aroused great concern in the whole society. In the process of implementing the anti-addiction policy, some new problems have also arisen, which need to be paid close attention to by enterprises and further strengthen protective measures.
The protection of minors is also a shared responsibility of the entire society, and the guardians of minors shall strengthen the establishment of family education and family style, increase their own online literacy, regulate their own use of the internet, and strengthen education, demonstration, guidance, and oversight of minors' use of the internet. It can be seen that the protection of minors is also inseparable from the supervision and education of parents, and all sectors of society can work together to build a protective network in order to jointly promote the steady and long-term development of the uninsured cause and protect the healthy growth of minors.
Disclaimer] The content of the article is for research and Xi purposes only and does not constitute any investment advice, and the product information involved is for reference only.