In general, the shipping cost is borne by the consumer. However, if the consumer and the proprietor agree otherwise, the responsibility shall be borne in accordance with the agreement between the two parties.
[Legal Analysis].When exercising the 7-day no-reason right to return, the consumer is required to ensure that the returned goods are in good condition. On the premise that the goods meet the conditions for return, the operator shall refund the full price of the goods paid by the consumer within 7 days after receiving the returned goods. However, the cost of shipping for the return of goods is usually borne by the consumer, and the operator generally does not bear this part of the cost. In other words, the amount refunded by the operator to the consumer is limited to the price paid by the consumer when purchasing the goods, and does not include the shipping costs of the returned goods.
However, if the Operator and the Consumer have reached an agreement on the bearing of the shipping costs before returning the goods, and agree that the Operators shall bear the shipping costs for the returned goods, or if both parties shall bear a certain percentage of the shipping costs, the shipping costs for the returned goods may be borne in accordance with the agreement between the Operators and the Consumer. The purpose of these provisions is to ensure that consumers can be treated fairly and their legitimate rights and interests are not harmed when they exercise their right to return goods without reason. At the same time, it also clarifies the respective responsibilities and obligations of operators and consumers in the return process.
[Legal basis].
Article 25 of the Consumer Rights Protection**"Operators use the Internet, television, mail order and other methods to sell goods, consumers have the right to return the goods within seven days from the date of receipt of the goods, and do not need to explain the reason, except for the following goods: edit.
a) Custom-made by the consumer;
b) fresh and perishable;
3) ** or digital goods such as audio-visual products and computer software that are unsealed by consumers;
4) Newspapers and periodicals delivered.
In addition to the goods listed in the preceding paragraph, other goods that are not suitable for return according to the nature of the goods and confirmed by the consumer at the time of purchase are not applicable to return without reason.
The goods returned by the consumer should be in good condition. Proprietors shall return the price of the goods paid by consumers within 7 days of receiving the returned goods. The cost of shipping for the return of the goods is borne by the consumer;Where proprietors and consumers agree otherwise, follow the agreement. ”