In order to consolidate the care and visit services of various streets and communities in Jinniu District, gain an in-depth understanding of the difficulties and characteristic practices encountered by social workers in the daily patrol work of each street, and grasp the feedback of service users on the patrol service, recently, the Civil Affairs Bureau of Jinniu District has carried out the normalization of the care and patrol work.
Online supervision to consolidate data
The supervision group instructed the social work stations in each street to verify the inspection data from the "filial piety pass" and "Chengdu rescue pass": first, the data is accurate, and the new personnel are entered into the system in a timely manner;The second is to combine offline visits and online data entry according to the frequency to continuously improve the information management of the elderly with special difficultiesThe third is to provide practical guidance according to the current problems in data entry of the street social work station.
Xihua Street
At present, there are 101 people on the ledger of Xihua Street, 2 people with red labels, 5 people with yellow labels, and 92 people with blue labels. The visit team conducted detailed supervision on the site around hierarchical classification, synchronization of system and ledger, and timely feedback of the inspection work.
The online supervision group adopted the form of ** spot check, randomly selected 9 elderly people with special difficulties to conduct feedback spot checks, inquired about the implementation of the daily patrol work in the streets and communities, and sent care and condolences at the same time, and told the elderly to pay attention to keeping warm when the weather turns cold. The offline supervision team walked into Grandma Liu's home, 84-year-old Grandma Liu's family lives in Fuhe Xingju, the visiting team started from the physical condition and psychological state of the elderly, and learned that the elderly are mildly disabled, and the daily care is mainly responsible for the children. To this end, the street has installed a series of home emergency devices for the elderly to protect their home safety. The visiting team instructed the social work station to continue to pay attention to the safety of the elderly, implement mutual help among neighbors, and ensure the safety of the elderly at home.
Gimcheon Street
At present, there are 80 people on the ledger of Jinquan Street, with 1 person with a red label, 0 people with a yellow label, and 79 people with a blue label. The supervision team conducted detailed supervision on the ledger information, the improvement of the inspection mechanism and the characteristic services on the spot.
The supervision and visit team inquired about the difficulties and demands of the difficult groups in the form of condolences, and grasped the development of street and community care inspections. At the same time, the visiting team visited Grandma Zhong, who lives in Qingshuihe Community, and had a cordial conversation with the elderly through Lajiachang, and learned about the difficulties and demands of the elderly in their daily life, economic conditions, and the implementation of care and inspection services for the elderly in the streets and communities. The old man has no children for life, his wife has passed away, he has lived alone for a long time, and his heart is relatively lonely. The Steering Group instructed the social workers to pay more attention to the psychological needs of the elderly, establish a peer support system, and encourage the elderly to participate in social activities within their capacity to enhance social integration.
Phoenix Hill Street
At present, there are 37 people on the ledger of Fenghuangshan Street, with 0 people with red labels, 1 person with yellow labels, and 36 people with blue labels. The supervision group focused on the system data statistics, hierarchical and classified inspections and feedback on daily inspections.
The supervision group has a multi-faceted grasp of the implementation of the care and inspection work of Phoenix Mountain Street through online ** and offline household visits. Online, through ** contact, grasp the frequency of daily visits and care in the streets and communities, the way of visits and the satisfaction of service objects, and make records and timely feedback. Offline, the supervision and visit team gave on-the-spot care and condolences to Grandpa Chen, who lives in Jinwei Community, learned about the physical condition, economic situation and feedback of the elderly during the care visit, and told the elderly that the weather is getting cooler, and they must pay attention to safety when heating to avoid accidents. The current poor physical condition of the elderly is mainly reflected in poor mouth control, inconvenient diet, and long-term insomnia, which need to be relieved by sleeping pills. The visiting team patiently guided the elderly into the first place, and suggested that the elderly go to a regular hospital for a comprehensive examination, find out, and prescribe the right medicine. At the same time, the social worker station is advised to pay more attention to the physical and mental health of the elderly during daily care visits.
There is no trivial matter in people's livelihood, and the branches and leaves are always related. The Civil Affairs Bureau of Jinniu District has carried out normalized on-site visits and supervision of care patrol work, combined online and offline, woven a dense and solid safety network for people's livelihood, and helped the care and visit services in the jurisdiction continue to be deepened and solidified.
*: Taurus civil affairs for the people's livelihood.