On the evening of the 27th, Liu Qiangdong enlarged his recruitment and gave employees a large salary increase!
According to Jingdong Blackboard News, on December 27, Jingdong Group announced that from January 1, 2024, the annual fixed salary of front-line business personnel such as Jingdong procurement and sales will be significantly increased by nearly 100%, and at the beginning of 2024, the average salary of all JD retail employees will be increased by no less than 20%.
JD.com has also followed up with "support for users to refund only".
On December 27, JD.com announced that the news of adding "support users for refunds only" was also swiped for a while. (related reports).
On December 27, the JD Platform Rules** showed that JD recently revised the "General Provisions for the Settlement of Transaction Disputes on JD Open Platform", the main content of which is to add support for transaction disputes to support users only refunds. This mode means that consumers do not need to return the original product, and after the refund is completed, they will not be able to initiate a return application for this product again. In addition, the "JD Open Platform After-sales Service Management Rules" also added a new refund non-return implementation standard.
According to IT Home News, in response to the fact that JD will also support refunds only, JD customer service said that users need to negotiate and agree with the merchant before they can only refund money, and the new regulations will take effect on December 29, 2023.
However, according to a JD insider, JD.com has launched a "refund only" service since 2014 and has been using it ever since. The revision of the after-sales and dispute resolution rules is to further extend the "refund only" from JD's self-operation to the application and implementation of JD.com's merchants, so that users can achieve a more comprehensive and extensive worry-free shopping on JD.com.
JD pointed out that in the case that there are a large number of problems such as inferior quality, inconsistent descriptions, and abnormal packages in the goods delivered by merchants to consumers, JD will have the right to decide whether to agree to the consumer's implementation of refund-only or return refund after applying for return or exchange, as well as refund-only or return refund in transaction disputes, based on consumers' feedback, complaints, and reports, and after comprehensive judgment on the merchant's transaction behavior, transaction mode, account history and other dimensions.
*:*Times.