In our life, because there are many passwords, there is a withdrawal password to the bank, a social security card to buy medicine in a pharmacy, a password is required, a password is required for mobile phone login, WeChat payment, Alipay payment requires a password, and everything involving mobile payment or APP matters requires a password.
All kinds of passwords, many people estimate that they need more than ten passwords, but if all the passwords are a number, this is a security risk, so many experts suggest that it is better to set a separate password for different contents. But if you set different passwords, many people can't remember them all.
For the password of the mobile app, or the bank password, in case you can't remember it, for the people who will be on the smartphone, this is not a big problem, you can retrieve it through the password, and reset your password. But for the elderly, especially the elderly who do not know how to use smart phones and mobile phones, they basically go to the counter to handle it, and they are not bound to their mobile phones, especially the bank withdrawal passwords of many elderly people are handled at the counter, and they have not opened mobile banking, nor have they bound WeChat and Alipay.
That's what happened to me today. Since my mother was hospitalized in Luzhou, the daily cost was about 2,000 yuan or more, but in the bank account on my mother's social security card, there were still tens of thousands of yuan in savings, including pensions and old age subsidies for several years.
My mother also doesn't know her bank withdrawal password, in the past, my brother was responsible for helping the elderly withdraw money, so the bank password of my mother's social security card, only my brother knows, this hospitalization due to the high cost, plus my mother's more serious condition. If the money from the bank card in the social security card is not used, it may be a pity for the mother.
When I went to the hospital to pay the bill today, I remembered that I could use the money in the bank in my mother's social security card to pay for hospitalization, but when I paid for hospitalization, my brother told me the password, and it was wrong to lose twice in a row.
So my brother told me that the second and third passwords asked me to try again, but when I got to the bank ATM, I entered the other two passwords or they were wrong, so the bank card was locked, and the only way to take out the money in the bank card was to go to the bank counter to unlock it and change the password.
The bank staff told me that if you want to unlock or change the password, you must bring your ID card to handle it yourself. So I told the staff that my mother was 87 years old and was currently lying in the hospital room, with tubes all over her body, and I couldn't handle it myself. Even if I want to withdraw my mother and come to the bank to handle it, the hospital will not allow it, and the risk is very high.
I showed my mother's bank card and ID card to the staff, and I also brought my own ID card to see if I could handle itThe staff told me that if the patient has difficulty moving, the bank staff can come to assist in the process. But since it's a Sunday, there are only two people working at their outlet.
Two staff members must go to the door-to-door processing, and they can't close the door and go out for my business. The staff told me that I should go to the head office on Monday to handle it, and there were many people in the head office, so it was feasible to send two people to handle it. But whether it will work or not, we will need to go tomorrow to find out.
The staff always had a smile on their faces when explaining to me and a very kind tone, even if you want to be angry, there is no way to get angry. The staff also told me that it is best to change the password while the old man is still conscious, and if the old man dies in the future, if you want to go to the bank to withdraw money, it is more troublesome to go to the password procedure. For example, if it is more than 50,000 yuan, it is necessary to go to the notary office to handle the inheritance notarization, and there are also many materials to submit.
After listening to the explanation of the staff, I really understand the elderly, especially the elderly with limited mobility, who forget the withdrawal password, which is very important and very troublesome to handle. Even if my mother is like this, and she urgently needs money to pay for the hospitalization, what the bank can do is to provide door-to-door service, but the time of door-to-door service is on weekdays, and you have to make an appointment, which is probably the best way for the bank to do it.
Hey, there is no way, now all walks of life have their own regulations, have their own systems, and it is impossible for the staff to go beyond the internal regulations to do their own thing, even if people want to help you, but the system is there, everyone does not want to be punished for doing good things and making it convenient for the people, which is the constraint of the system and norms.