The management has an attitude and the service has a temperature. Zhongao Property adheres to the service tenet of "rest assured housekeeper, service to home", provides platinum butler service for the majority of owners and residents, and is committed to creating a harmonious and comfortable high-quality living environment.
The platinum housekeeper of Zhongao Property is customer-centric and realizes the "one-to-one" convenient life service between the housekeeper and the owner. Focusing on the daily life of the owners and residents, from safety management, entrustment, community activities, to daily home maintenance and cleaning, daily environmental cleaning, and daily intimate companionship, all of which can reflect the mutual cooperation between the roles of Zhongao Platinum Housekeeper in management and service, so that the owners and residents can feel the consistent and intimate service.
Only a community full of humanity can let people let go of the fatigue of the day, feel the warmth of home, and get a spiritual rest. In order to increase the interaction with the owners and let the owners fully feel the harmonious, healthy and warm community atmosphere, Zhongao Property will actively carry out various forms of community activities in the community that are full of humanity and help the community establish a harmonious relationship with the neighbors. For example, a series of activities such as the lawn festival, warm-hearted ginger tea, sending cabbage to Nabaicai, and neighborly jubilant festivals encourage owners and residents to actively participate and create a happy neighborhood community atmosphere.
In addition to community activities, Zhongao Platinum Butler will bring warm services to the community with meticulous service and a working attitude of "thinking about what the owners think and being anxious about what the owners are anxious about".
For the suggestions put forward by the owners of the community, the Zhongao platinum housekeeper will communicate with the owners face-to-face with the attitude of responding at the first time. In Zhongao Property, there is a principle - "52024" principle, that is, to answer the owner** within 5 seconds, small things should be solved within 20 minutes, and big things should be responded to by the owner within 24 hours and it is best to come with a solution. This principle of solving problems has been deeply rooted in the hearts of every Zhongao platinum housekeeper, so that the housekeeper can respond to the owner immediately after the owner raises the question, so that everything has a response, and everything has been settled.
Lin Yin, the Zhongao housekeeper of the Cen Xi Hui Yang Ming City project served by Zhongao Property, is one of the models. According to Lin Yin's memories of her daily work, she talked about a time when the owner's house had a problem with sewage backflow in the kitchen sewer, and the owner called Lin Yin** in a panic and asked for help. Lin Yin will calm the owner's anxiety at the first time, and arrange the engineering team to investigate the sewage backflow problem within 5 minutes, and bring the cleaning staff to the owner's home to clean the sewage, and help the owner's home to sanitize and disinfect.
After learning that a single-parent divorced owner had difficulties at work and needed to raise 3 children alone, she would go to greet the owner during her daily inspection every day, and would do her best to help ask her relatives and friends if they had suitable jobs to recommend to the owner. For the owner's children, ** spring will often help to take care of the company, bringing more joy to the child's childhood. **Chun said: "Property is management, and more often than not, it should be service. Warm service can help the management of the community, and in the community with rapid economic development, the humane service becomes more valuable. ”
Heart-to-heart, the housekeeper is not only a service provider of the community, but also a family member, bringing touch and warmth at all times. The refined service of Zhongao Platinum Butler allows more owners and residents to have an emotional connection with Zhongao Property, so that the service is not only limited to the daily work content, but also allows the service to have heart-to-heart communication and integration.
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Original text**: Xinyang**.