"There are three passengers carrying two cases of human organ donation and one checked baggage, departing from Chongqing to Xi'an on flight MU2262, please hurry up to help protect it...."On the morning of December 6, the Northwest Branch of China Eastern Airlines received a notice that three passengers would arrive in Xi'an with two cases of human organ donation to perform organ transplant surgery for the patients.
After receiving the notice, Shang Yuan, team leader of the Production Coordination Branch of the Ground Service Department of the Northwest Branch of China Eastern Airlines, and Xia Yan, the comprehensive controller, paid attention to the take-off of the flight at the front station in real time. At 10:31, Shang Yuan inquired that flight MU2262 had taken off, and immediately communicated with the airport command center to coordinate the flight to dock at the bridge, and at the same time transmitted the support information to the relevant departments of the branch.
In order to ensure the transportation of organs quickly and efficiently, the Northwest Branch of China Eastern Airlines specially arranged for one ground staff to wait at the cabin door, and another ground staff to hand over to the handling team under the plane to collect the passengers' checked baggage. It is expected that after the flight lands, the apron service staff will quickly sort the luggage, pick up the passengers' luggage in advance, and deliver the luggage to the passengers in the first time, so as to gain more time for the "relay of life".
The Production Coordination Division is always paying attention to the landing of flight MU2262.
At 11:45, flight MU2262 landed;
At 11:50, the flight arrived at the parking stand, and the staff of the second apron service division and the second passenger division waited early before arriving at the stand;
At 11:52, the cabin door opened, passengers disembarked with human organs, and the staff raced against time to lead the three passengers all the way to the departure level.
At 12:02, three passengers took an ambulance and set off for a hospital in Xi'an.
Through the concerted efforts of all departments of the Northwest Branch of China Eastern Airlines, the whole process is interlocking and smoothly connected, and the human organ transportation guarantee service in a race against time has been successfully completed.
In this relay race for life, China Eastern Airlines adhered to the concept of putting life first, cooperated with all efforts to ensure the transportation of human donated organs, raced against time and went all out, and interpreted the spiritual core of "reverence for life, reverence for regulations, and reverence for duty" with "12-minute guarantee". In the future, China Eastern Airlines will continue to put "respect for life" throughout every service, and implement "to ensure the absolute safety of aviation operations and people's lives" with practical actions. (Text: **Shi Yunzhao, Jia Wei Picture: **.)