How does the brand complain about Pinduoduo s unauthorized sellers?

Mondo Social Updated on 2024-01-19

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Methods and steps for brands to complain about Pinduoduo's unauthorized sellers.

1. Understand the object of the complaint.

First of all, it is necessary to clarify the object of the complaint, that is, the unauthorized sales merchants on the Pinduoduo platform. Find out about the business, such as the store name, product links, sales, and more.

2. Collect evidence.

In order to justify a complaint, relevant evidence needs to be gathered. This evidence can include:

1.Brand authorization letter: If the brand has a formal authorization letter, it can prove that the merchant has indeed committed infringement.

2.Sales records: Records of the sale of counterfeit goods by the merchant, which can be used as one of the evidence for a complaint.

3.Sales on the brand's official website or physical stores**: It can be proved that the products sold by the merchant are lower than the market price, and there is an act of unfair competition.

4.Product ** or **: It can be proved that the product sold by the merchant is different from the brand, which infringes on the brand equity.

3. Initiate a complaint.

Once the relevant evidence has been collected, a complaint can be filed in the following ways:

1.Pinduoduo platform complaints: Find the merchant's store on the Pinduoduo platform, click "I want to complain", fill in the complaint content and upload relevant evidence.

2.Call Pinduoduo customer service: Call Pinduoduo customer service**, report the problem to the customer service staff and file a complaint.

3.Initiate a complaint through a lawyer: If a brand believes that its rights and interests have been seriously infringed, it can initiate a complaint through a lawyer and ask the merchant to bear the corresponding legal responsibility.

Fourth, waiting for processing.

After initiating a complaint, you need to wait for the Pinduoduo platform to process the complaint. Under normal circumstances, the platform will review the complaint based on relevant evidence and regulations, and take corresponding measures. If the complaint is successful, the merchant may be removed from the listing of the offending product, subject to penalties such as demerit points. If the complaint is unsuccessful, the brand can continue to defend its rights through other avenues.

5. Follow up on the results.

After the complaint is handled, the brand needs to follow up on the outcome. If the merchant has removed the offending product or has been penalized, the brand can apply to the platform to remove the infringement. If the merchant is still selling infringing products or other violations, the brand can file another complaint or take other steps to defend its rights.

In short, brand complaints against Pinduoduo unauthorized sellers need to take the right measures and evidence collection methods in order to effectively protect their rights and interests. At the same time, platforms also need to strengthen supervision and management, improve the infringement cost of merchants and the trust of consumers, and promote the healthy development of the e-commerce industry.

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