In this era of rapid change, enterprises and organizations are facing unprecedented challenges in their operations and management.
How to ensure that employees can work efficiently and in a standardized manner?
How do you ensure that complex transactions can be carried out in an orderly manner?
How to make management not tired and not annoying to be managed?
The answer is: use the system to manage people, and use the process to manage things.
Those enterprises or teams that are not well managed are often caused by confusion and unclear systems and processes.
Today, let's delve into the mystery of these two treasures!
Institutional management: the compass of behavior
A system is a set of rules formulated within an organization to regulate the behavior of members.
It's like a guiding light, pointing employees in the right direction and telling them what they can and can't do.
Without a good system, the organization will fall into chaos and disaster. So, what are the important roles of the system?
(1) Inspire employee kindness.
Everyone has a positive side and wants to do better and be recognized.
The system is like a mirrorBe able to reflect the performance and contribution of employees, so that they can see their strengths and weaknesses.
In this way, employees will work harder and strive for better performance and rewards.
(2) Suppress employee malice.
Everyone has human weaknesses such as inertia, selfishness, vanity, etc.
Without the constraints and guidance of the system, these weaknesses will be infinitely magnified, leading to chaos and crisis in the organization.
The system is like a firewall, which can isolate these evil factors and protect the stability and development of the organization.
In short, a good system can help you cultivate, train, and transform people, create a perfect execution force on the front line, and completely liberate managers!
Specifically, the system includes the assessment system, the reward and punishment system, the promotion system and the high-voltage line system.
The appraisal system can clarify the work goals and standards of employees, so that they have direction and motivation;
The reward and punishment system can fairly distribute rewards and punishments, so that employees feel fair and respected;
The promotion system can provide employees with clear promotion channels and standards, so that they can see their future and hope;
The high-voltage line system can clarify the bottom line and red line of employees' behavior, so that they know what they must not do.
Taking Huawei as an example, as the world's leading provider of communications and information technology solutions, its success is inseparable from strict and sound system management.
Huawei's employee handbook details the responsibilities, rights, and code of conduct of employees, as well as the consequences of non-compliance.
These systems not only ensure that employees can meet the same standards in their work around the world, but also provide strong support for the inheritance and development of the company's culture.
At Huawei, the system is not just a piece of paper, but also a code of conduct that every employee must abide by.
Whether it is a senior leader or a junior employee, they must act in strict accordance with the system.
This respect and compliance with the system has enabled Huawei to maintain steady development in a complex and volatile market environment.
Process Manager: The navigator of transactions
A process is a series of operational steps designed within an organization to accomplish a task or goal.
It's like a map, providing a clear path for things to move forward.
The process is like a well-designed track, so that the train can run steadily and smoothly, without derailment or deviation.
It is able to simplify complex things and normalize chaotic things.
So, what exactly is the magic of the process?
(1) Normative behavior.
With a clear process, everyone knows what they should be doing and how to do it, so you can avoid a lot of unnecessary mistakes and conflicts.
For example, when it comes to reimbursement of expenses, while the process can be cumbersome, every step is designed to ensure financial compliance and avoid loopholes.
Therefore, following the process is not only not an obstacle, but a kind of protection.
(2) Improve efficiency.
With the process, the work can be carried out in an orderly manner, reducing a lot of unnecessary waste and delays.
For example, when you have a meeting, if you follow a clear process for preparing and executing it, you can save time and increase efficiency.
This way, people can focus more on what really matters.
(3) Provide certainty.
In an uncertain world, certainty is a precious sense of security.
The process can summarize some good lessons and turn them into standard actions that everyone can learn and apply.
In this way, no matter what situation you encounter, you can follow the process to deal with it, so that you know what to do and have a plan in your hand.
The perfect combination: make management more efficient and simpler
Process and system are the two treasures of management, system and process are not isolated, they are like a pair of tacit partners, jointly maintain the order and efficiency of the organization.
They complement and support each otherThe system is the guarantee of the process and provides strong support for the implementation of the processThe process is the embodiment of the system, and the requirements of the system are translated into specific operational steps.
Together, they have built an efficient and interesting management system.
In this system, everyone is able to find their own place and value, and they are able to play to their strengths and potential.
In this way, the organization can operate efficiently and stably, like a sophisticated machine.
Management taboo: the system is not a decoration, and the process cannot be "blocked".
We often come across situations where the system hangs high and the process stops and goes.
It's all "that's the rule", but it's "even more difficult" to do.
This is not an isolated phenomenon, but a common problem faced by many businesses and organizations.
When some departments formulate systems, they simply copy and paste, and copy them word for word.
The result?The system has become a "castle in the sky", which looks beautiful, but in fact it falls down at the first touch. Employees are either "blind people touching elephants", only knowing one but not the other;Either they "draw snakes and add to their feet" and do a lot of useless work. There are also some systems, like a long **, stinky and long. Managers seem to feel that the more content of the system, the more they will show their "wisdom" and "diligence". 
But in reality?These lengthy and repetitive systems are like a mess that makes people have a headache when they look at them. When the employees are executing, they are often "at a loss for the second monk" and are at a loss. What's more, some systems are "fighting" with each other. This department says one thing, that department says another, everyone only cares about their own "one acre and three points of land", and no one cares about other people's "frost on the tile". The result?Contradictions and overlaps between systemsIt's like a "trap" that employees will fall into if they're not careful. The implementation of this system, but the violation of another system, this "dilemma" situation, make the employees miserable. In the face of these problems, as leading cadres, we cannot "sit idly by." When guiding and participating in the design of systems and processes, we must be "sharp-eyed" and see the crux of the problem. We want to be unifiedTake into account, consider comprehensively, and do a good job in top-level design. It is important to remember that systems and processes are not "vases", but "practical". Specifically, we want to:Pay attention to the relevance, coordination and conciseness of the system and process formulation process. The system should be concise and clear, so that employees can understand it at a glance;The process should be smooth and closed, so that employees can do it as soon as they do. We need to turn systems and processes into "action guides" for employees, so that they can "be like a fish in water" in the implementation process. 
Imagine if our systems and processes could act like a "navigator" to clearly guide employees in the direction and steps to move forward;If our systems and processes can act like a "lubricant" to reduce friction and resistance in the execution process of employees;Then, our business and organization will become more efficient, orderly and harmonious. Write at the end:To manage things with process is to use a definite process to ensure a definite result.
To use the system to manage people is to grasp human nature to manage human nature.
For managers, instead of preaching bitterly, it is better to establish corresponding systems and processes, and strictly implement them in accordance with the systems and processes, so as to achieve institutionalization, process, rewards and punishments, and management is not difficult.
However, the system is not an ornament, and the process cannot be "blocked", remember. 