Xi journalist Shi Shengqi
As a heating housekeeper, if the user has a demand, we must do it 24 hours a day**. When the cold wave hits, he always rushes to the forefront, guarding the warmth of every household in the jurisdiction with professionalism and original intention, he is Yang Teng, the head of Jiangshan Huafu Central Station.
The original intention remains the same
Protect the warmth of users with professionalism
This year is Yang Teng's fifth year as the stationmaster of Jiangshan Huafu Central Station.
Inspection and commissioning of heat exchange stations, sorting out daily water and heat bills, handling of work orders of owners, and door-to-door service of heating problems in residents' homes. These tasks are repeated almost every day.
With five years of work experience, I have greatly improved my professional skills and communication skills with users. Yang Teng, who entered the heating company after graduation, said, "Now I am more familiar with all aspects of the work of heating housekeepers. ”
However, no matter how rich his experience is, Yang Teng's original intention has never changed. Just like when he first became a heating housekeeper, he always had a passion for caring for residents and solving problems for users.
Now that we have entered the extreme cold season, the number of residents who report heating problems has also increased correspondingly, sometimes receiving more than 50** (cumulative from the central station) in a day. Yang Teng said that although he was very busy, he and his colleagues at the central station never got bored.
We understand that heating is very important for residents, especially during the cold winter months. We hope that through our efforts, every resident can enjoy a warm indoor environment. ”
A cold spell is coming
He brings peace of mind to users
Hello, Mr. Yang, I came home today and found that the floor heating at home is not very hot, can you come and take a look?”
Since December, the cold wave has hit, and the temperature in Jinan has plummeted, followed by several heavy snowfalls. Mr. Li, who had just returned from abroad, was looking forward to returning to his warm home to take a break, but found that there was a problem with the heating. Yang Teng, who received **, briefly inquired about the situation, then took his toolkit and rushed to Mr. Li's home.
After inspecting the heating facilities one by one, Yang Teng found that the filter screen of Mr. Li's house was clogged and the inside of the pipes was dirty. After finding the "crux", Yang Teng immediately flushed the entire pipe and filter, and overhauled the floor heating water divider. After treatment, the house quickly warmed up.
When the heating in the residents' homes is hot, I don't feel hard. Yang Teng said with a smile, the colder the weather, the more we should act, this is the responsibility of the heating housekeeper.
Sincerity and enthusiasm
Make users happier
When there is a problem with the heating at home, it is normal for residents to be a little anxious. Yang Teng said, such as the pipe leakage, the radiator suddenly did not heat up, etc., because most of the owners do not know much about the relevant problems and solutions, at this time it is inevitable that the heating housekeeper will be more anxious. "First of all, we must answer the user** in a timely manner, understand the heating problem in the user's home, and make a preliminary judgment, so that the user will be more at ease. ”
Every time he goes to a resident's home for maintenance, Yang Teng will first troubleshoot all aspects of the hardware, and sometimes when he encounters problems outside of his duties, Yang Teng will try his best to help residents coordinate and solve them. "In any case, we know more about these problems than the residents, and sometimes when they encounter problems with property rights, we will also help them contact the property and the developer to deal with it, and give users a solution as soon as possible. Yang Teng said, "Finding the problem is not the end, but more important is to solve the problem, so that the residents can really enjoy a comfortable temperature." ”
In the five years of working at the central station of Shanhuafu, more than 40% of the residents in the jurisdiction under Yang Teng's responsibility have added his *** In addition to solving problems for residents, Yang Teng also often helps residents solve some simple heating problems remotely through WeChat, and timely and considerate service has also been recognized and trusted by residents.
News clue reporting channel: application market** "Qilu One Point" APP, or search for the WeChat applet "Qilu One Point", 800 reporters in the province ** are waiting for you to report!