In this era of globalization, cross-border going overseas has become an inevitable choice for many enterprises to expand their business. However, the challenges that come with it cannot be ignored. In the diverse social platforms in the global market, how to obtain and quickly integrate multi-channel information has become the key for enterprises to acquire customers in the international market. Having a platform that can aggregate multi-channel information will become a powerful assistant for enterprises in cross-border going overseas. Such a platform not only saves time and effort, but also indirectly increases sales and satisfaction for the business.
In this article, we will analyze several chat aggregators that are currently highly recognized on the market. Whether it's a fledgling startup or a large enterprise that has already established itself in the domestic market, this platform can help businesses achieve greater success on the international stage.
Salesmartly is an omnichannel customer communication platform that enables messages from any channel to be responded to by teams of all sizes from a centralized back office, making it easier and smarter for businesses to communicate with their customers!
Supports integrated social media: aggregators** Chat (Live Chat), Facebook Messenger, WhatsApp, Telegram, Instagram, Line, Emai, WeChat
Supported payment channels: WeChat, Alipay, visa, mastercard, PayPal, USDT, ETH, bitcoin, USD coin
Free registration: Yes, there is a 14-day free trial.
Country: China.
*: Free, VIP ($9 months), Enterprise ($199 months), and Custom (Custom**).
Free version: 1 member, 1 social media account (all of the above social media accounts are eligible for a session quota.)
VIP version: 1 member (expandable social media accounts (expandable), unlimited session quota, 1 WhatsApp app device (expandable).)
Enterprise Edition: 11 members (expandable social media accounts (expandable), unlimited session quota, 1 WhatsApp App device (expandable).)
After-sales: Provide professional technical personnel 1v1 for product demonstration operations, all-weather AI robot answers, and 7*14 hours of manual technical Q&A.
Crisp is a customer service system tool for startups, offering excellent live customer support and chatbot features.
Support for social media: aggregator of live chat, Facebook messenger, SMS (WhatsApp and Instagram continue to buy the most expensive ones before they can be integrated).
Supported payment channels: PayPal, overseas credit cards.
Free registration is supported: Yes.
Country: France.
*: Free, Pro ($25 months), Premium ($95 months).
Free version: 2 members, no social media account integration, unlimited session quota.
Pro: 4 members, Facebook Messenger integration only, unlimited session credit.
Upgrade: 20 members, Facebook Messenger, WhatsApp and Instagram integration, unlimited session credit.
After-sales: Provide 5*24 hours of customer service Q&A.
JivoChat is a powerful customer service system tool that allows your sales and customer service teams to connect with users through chat, email, and social channels. Agents can receive all the information in one clean, easy-to-understand inbox, improving the speed of response and resolution of issues. Jivochat also offers features like automatic triggering, visitor information, and more.
Supports integrated social media: aggregators** Chat (Live Chat), Facebook, WhatsApp, Telegram
Supported payment channels: PayPal, visa, mastercard
Free registration is supported: Yes.
Country: United States.
*: Pay-per-seat: Pro ($29 bit), Premium ($59 bit).
Pro: Up to five seats.
Upgraded: Can have more than 10 seats.
After-sales: There is only machine customer service every day, and manual customer service needs to wait until they go to work, and there will be time differences.
ChatGPT is a leading omnichannel live chat system that provides businesses with the system features they need for customer service, including email tickets, live chat, knowledge base, call center, and more.
Support for integrated social media: WhatsApp
Supported payment channels: Stripe
Free registration is supported: Yes.
Country: Hong Kong, China.
*: Charged according to various features of WhatsApp (minimum quarterly purchase).
GPT for WhatsApp: Free, Enterprise ($129 Month), Custom.
Free version: You can use AI functions normally.
Enterprise Edition: 3 members, unlimited information.
WhatsApp Automation: Enterprise ($29 months), Pro ($129 months), Plus ($399 months).
Enterprise Edition: 3 agents, 1,500 messages.
Professional version: 5 seats, 30,000 messages.
Enhanced version: 10 seats, unlimited messages, can integrate WhatsApp business API account.
WhatsApp Business API: Enterprise ($49 month), Pro ($99 month).
Enterprise Edition: 5 seats.
Pro: 10 seats.
After-sales: Provide round-the-clock automated robot answers, and human customer service will reply during working hours.
SleekFlow is an intelligent customer service system tool based on artificial intelligence technology, which can automatically answer common customer queries and solve customer problems through intelligent robots without the intervention of human customer service.
Supports integrated social media: Chat (Live Chat), Facebook Messenger, WhatsApp, Telegram, Instagram, Line, WeChat, SMS, Viber
Supported payment channels: Stripe, overseas credit cards.
Free registration is supported: Yes.
Country: Singapore.
*: Free, Pro ($99 months), Premium ($349 months), and Custom.
Pro ($99 month): 3 seats, 5,000 broadcast messages (WhatsApp messages are counted as contacts.)
Upgraded ($349 month): 5 seats, unlimited broadcast messages (WhatsApp messages are counted as contacts.)
After-sales: Provide round-the-clock automated robot answers, and human customer service will reply during working hours.
Tidio is an intelligent customer service system platform that enables real-time interaction and lead generation, and uses intelligent chatbots to provide quick problem support.
Supports integrated social media: Live Chat, Facebook, Instagram
Payment channels: Visa, Mastercard, American Express, Discover, PayPal, Google Pay
Free registration is supported: Yes.
Country: United States.
*: Free, Starter ($29 months), Communication ($25 months Agent), Smart ($29 months).
Startup version: 3 agents, 100 ** chat conversations, 500 triggers for AI chatbots.
Communication version: 1 5 agents (charged per agent), unlimited** chat conversations, 100 triggers of AI chatbots.
Smart version: 3 agents, 50 ** chat conversations, 2000 triggers of AI chatbot.
After-sales: Provide 5*24 hours of customer service Q&A. 
ManyChat is a multi-lingual** customer service system tool that can provide a great customer experience to visitors worldwide.
Supports integrated social media: Facebook Messenger, Instagram, WhatsApp (additional additional**), SMS & Email (requires professional and customized versions to use).
Supported payment channels: Visa, Mastercard, American Express, Discover
Free registration is supported: Yes.
Country: United States.
*: Free, Pro ($25 month), Custom (customized).
Free version: 1 seat.
Pro: 3 seats.
Specifically** is also calculated by contact: 500 people ($15 monthly people ($25 monthly people ($45 monthly people ($65 monthly people).)
After-sales: Provide 5*24 hours of customer service Q&A.
eDesk is a customer service system built specifically for e-commerce sellers, which integrates seamlessly with various popular platforms today. The system provides a record of user activity to help drive sales conversions.
Supports integrated social media: Facebook Messenger, WhatsApp, Instagram, Line, Telegram
Supported payment channels: Visa, Mastercard, American Express, Discover
Free registration is supported: Yes.
Country: United States.
*: Per user: Free, Team ($89 months), Pro ($129 months).
Team Edition: 5 devices.
Pro: 25 devices.
By contact: 400 people ($199 per month ($399 per month ($699 per month).)
After-sales: Provide 7*24 hours of customer service Q&A.
tawk.TO is a permanently free customer service system tool, but the functions are relatively limited, and only basic customer service functions are provided.
Support for integrated social media: Live Chat
Payment Channels Supported: None.
Free registration is supported: Yes.
Country: United States.
*:Gratis. After-sales: Provide 7*24 hours of customer service Q&A.
Zendesk is a leading customer service system tool service platform that provides all the necessary chat and help platform features, including chat paths, visitor tags, user information, chat forms, and trigger-based automated messages.
Supports integrated social media: WhatsApp, Gmail, Outlook, Yahoo, Apple Mail
Support payment channels: overseas credit card, PayPal
Free registration is supported: Yes.
Country: United States.
*: Team ($69 monthly seats), Growth ($115 monthly seats), Professional ($149 monthly seats).
There is only one seat for all of the above, and each additional seat is superimposed.
After-sales: Provide 5*24 hours of customer service Q&A.
Intercom is a leading intelligent conversational marketing customer service system that helps businesses connect more closely with their customers through chat tools.
Supports integrated social media: WhatsApp, Facebook, Instagram, email, SMS
Supported payment channels: Overseas credit cards.
Free registration is supported: Yes.
Country: United States.
*: Essential ($39 monthly seating), Enhanced ($99 monthly seating), Additional ($139 monthly seating).
Email, WhatsApp, SMS messages are available for an additional fee.
After-sales: Provide 7*24 hours of customer service Q&A.
respond.IO is an AI-based customer service system tool that learns Xi conversations between users and customers, and automatically provides used responses when similar inquiries arise. In addition, respondIO can also analyze, tag, and customize fields in real-time to help agents focus on the customer experience and ensure the right information is delivered to customers at the right time. Also, respondIO also integrates with several instant messaging apps (such as Facebook Messenger, WeChat, Slack, and Kik) to receive information directly from messaging apps to improve the efficiency of customer support.
Supports social media integrations: Live Chat, Facebook Messenger, WhatsApp (no personal version), Telegram, Instagram, Line, Emai, WeChat
Supported payment channels: VISA, Mastercard, USDT
Free registration is supported: Yes.
Country: Malaysia.
*: Team ($97 months), Business ($283 months), and Custom (Custom**).
Team Edition: 10 seats, 1,000 active contacts.
Business: 25 seats, 3,000 active contacts.
After-sales: Provide 7*24 hours of customer service Q&A.
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