On December 13, the "November Data Statement" released by the Black Cat Big Data Center and the Black Cat Complaint Platform showed that as of the end of November 2023, the Black Cat Complaint Platform had received more than 16.46 million valid consumer complaints, more than 12.67 million corporate replies, and more than 10.58 million complaints were resolved, of which more than 470,000 were valid complaints in November. It is reported that the three typical areas with the highest month-on-month increase in the number of complaints in November are: shopping platforms, daily necessities and freight logistics.
In the field of shopping platforms, the "November Data Says" shows that the number of complaints in the shopping platform industry increased by 51% month-on-month due to the pre-sale of "Double 11" in November46%。From the perspective of time period, the number of complaints at the beginning of the month was high, and then it fell back, and it increased again near the "Double 11".
In the field of daily necessities, the "November Data Say" shows that while the "Double Eleven" drives the consumption of the home appliance industry, it has also caused a lot of related complaints. In November, the number of complaints about daily appliances was the highest, accounting for 4820%, and in November, the quality problems in the field of daily electrical appliances were prominent, accounting for 4791%。
In the field of freight logistics, the "November Data Said" shows that due to the impact of the "Double Eleven" shopping festival, the number of complaints in the freight logistics industry in November was **20 month-on-month95%, and the number of complaints in a single month reached 20,624. Among the complaints related to freight logistics in November, the complaints about delays were concentrated, such as: the extension of the delivery time due to the "Double 11" caused by the inability of users to receive goods as scheduled; In addition, there are many complaints related to lost items, damaged goods, and non-delivery.
*: Shanghai ** Daily Zeng Qingyi.