In 2022, Mr. Li, a citizen of Guangzhou, is hereGome ElectricA store in Baiyun District buys a kitchenelectrical appliancesThree-piece set, and paid, but so far the goods have not been received. He tried to apply for a refund, but was met with delays and no follow-up reply. In the end, Mr. Li had to defend his rights and interests through litigation. The court's verdict is clearGome ElectricMr. Li should be refunded the payment of 9,300 yuan and bear the case acceptance fee of 25 yuan within 10 days of the judgment taking effect.
However, in the past 7 months, Mr. Li has not received a refund. Even more worrying,Gome ElectricSome of the stores were closed one after another, and the enforcement judge informed them that there was no balance available for enforcement at the time of enforcement. Gome ElectricIt also became Huangpu District, Guangzhou CityMarket regulationThe bureau's abnormal business operations are listed, and are included in the punishment information for untrustworthiness. This not only causes financial losses to consumers, but also seriously undermines the trust in purchasing goods.
The case of Mr. Li, a citizen of Guangzhou, is not an isolated case, and the Shenzhen Municipal Consumer Council has received a large number of complaintsGome ElectricComplaints about non-delivery and non-refund. In the period from January 2022 to September 2023, the Shenzhen Consumer Council received a total of 470 casesGome Electriccomplaints. The Council has interviewed and made public announcements on a number of occasionsGome Electric, hopefully able to solve the problem of consumers, butGome ElectricThere has been no response and no further mediation has been initiated.
According to the Consumer Rights Protection of the People's Republic of China**, consumer associations have the right to support injured consumers in filing lawsuits. After an investigation, the Shenzhen Municipal Consumer Council decided to support consumersClass Actions, in the form of a series of cases will beGome ElectricBring a lawsuit to the people's court. FukudaThe district people's court has accepted the caseGomeseries of cases, and the application for filing has been approved. The Shenzhen Municipal Consumer Council will continue to monitor the progress of the case to ensure that the rights and interests of consumers are protected.
Gome ElectricAs domesticelectrical appliancesThe leading brand in the retail industry once enjoyed a high reputation and reputation. However, in recent years, due to poor managementGome ElectricNegative reports are frequent. Among them, regarding being enforced, arrears of wages,ShareholdersEvenBankruptcy liquidationRumors of problems and other problems continue.
October 14 of this year,Gome ElectricIt has attracted attention again, this time because of the incident of employees asking for wages in a pop-up window on its mobile app. Many netizens claimedGome ElectricThe problem of unpaid wages is serious, and since October last year, some employees have not received their salaries, until May this year. In addition, some netizens broke the news that starting in July 2022,Gome ElectricThe logistics costs have not been settled, and they have not been paid.
According to Tianyancha information, the People's Court of Chaoyang District, Beijing Municipality took the form of compulsory enforcementGomeThe holding group *** took action, and the amount of execution was 2975098 yuan, whileGomeThe total amount of execution of the holding group *** even reached 73.9 billion yuan. Gome ElectricThese negative events have seriously damaged its image and trust in the minds of consumers. Consumers for purchasesGome ElectricConfidence in products and services has been severely impacted, which is also a manifestation of consumers' active protection of their rights and interests.
Gome ElectricAs a well-known home appliance brand, there have been frequent problems in the past few years, especially the situation of no delivery and no refund. This behavior not only affects the interests of consumers, but also has a serious negative impact on the brand image. From the consumer's point of view, the purpose of purchasing goods is to meet their own needs, but they encounter the problem of non-delivery and non-refund, so that the rights and interests of consumers are not protected. WhileGome ElectricThe inaction and procrastination make consumers feel disappointed and helpless.
On this issue, the consumer suedGome ElectricAnd supported, explainedLawsand the determination and strength of relevant institutions to protect the rights and interests of consumers. Class ActionsIt can also better protect the interests of consumers, so that brands and enterprises will not dare to ignore the rights and interests of consumers. As consumers, we should enhance our awareness of self-protection, choose brands and merchants with good reputation and good reputation when purchasing goods, leave shopping records and retain relevant evidence for future use in protecting our rights. At the same time, it can also be reported to merchants who do not perform their obligations through consumer associations and other relevant institutions, so as to strengthen the supervision and restraint of merchants' behavior.
As an enterprise and brand, we must always keep in mind the principle of consumer first, fulfill after-sales service obligations, and protect the legitimate rights and interests of consumers. Only in this way can we win the trust and support of consumers and promote enterprisesSustainabilityGome ElectricThe issue of non-delivery and non-refund has attracted widespread public attention, and consumers' rights protection actions have also been supported by relevant parties. It is hoped that relevant institutions and enterprises can solve these problems as soon as possible, restore the fairness and transparency of the market, and provide consumers with a better shopping experience.