The bottom and wall of the electric cooker purchased by Mr. Law**.
Recently, Mr. Luo from Yangjiang, Guangdong Province complained to the surging quality concept platform (reflecting that he bought a 5L honeycomb steel non-stick electric cooking pot in Tmall** "Changhong Rice Store", and found that the goods were defective after arrival, such as the coating at the bottom of the pot falling off, and the frosted workmanship along the pot was poor and unsightly. He scanned the barcode on the outside of the pot wall, and it showed "No product information found."
At present, the platform determines that the merchant is responsible and supports returns. However, Mr. Luo believed that it was impossible to determine that the goods were **, and claimed that one should pay four for the leave in accordance with the service agreement.
On December 8, the surging news contacted the Changhong Mizhi store, and the store staff responded that the goods purchased by Mr. Luo were **, the barcode on the outside of the pot wall was Changhong's internal flow code, and the anti-counterfeiting code was printed on the outer packaging of the goods, which could be scanned through the small program "barcode traceability" of the China Article Coding Center.
The surging news scanned the barcode of the outer packaging of the product, and the results showed that the trademark of the product was "Changhong", and the related company was "Changhong Meiling Ridian Technology***."
In view of the problem of the product itself, Mr. Luo believes that the anti-counterfeiting code on the box alone cannot fully guarantee that the product is **. On December 11, The Paper called the staff of Chaozhou Mizhi Technology, an affiliated company of the store involved, and said that the product was only a little flawed, and the commercial certificate and authorization were complete, saying that it was a fake and exaggerated. We will contact the consumer to negotiate compensation. At present, the two sides have not reached an agreement.
Consumer Complaints:
Mr. Luo said that he bought a product worth 116 on November 8 at Tmall** "Changhong Mizhi Store".9 yuan 5L honeycomb steel non-stick electric cooker. After arriving on November 11, it was found that the coating at the bottom of the pot was obviously peeled off, and the matte workmanship along the pot was poor, the lines were curved and slanted, and the lines were uneven, which was very unsightly. To further verify the authenticity of the product, he scanned the barcode on the outside of the pot wall, and the result showed "no relevant product information found".
Mr. Luo said that after the incident, he reported the situation to the after-sales personnel of the relevant store, and the other party said that the goods did not affect the use, and the products sold in the store were all new pots. He applied for a refund, but the store refused. Subsequently, he chose to apply for the platform to intervene to process the refund. According to the requirements of the platform, he uploaded relevant **, and other evidence.
According to the processing process of the platform, on November 13, the platform determined that the seller was responsible and supported the return. However, Mr. Luo believes that there is a problem of selling counterfeits on the platform, and it should be dealt with as a fake one-compensation line.
Mr. Luo said that in order to further verify the true information of the store involved, he applied to the Tmall platform to disclose the business information on November 14. According to the authorization letter provided by the platform, the affiliated enterprise of "Changhong Mizhi Store" is named Chaozhou Mizhi Technology *** In March this year, the company was authorized by Sichuan Changhong Electric Appliance Co., Ltd. to open Changhong Mizhi store of Changhong brand on Tmall** e-commerce platform. The authorization period is from March 15, 2023 to December 31, 2023.
The company's response: On December 8, the surging news contacted the "Changhong rice store", and the store staff responded that the goods purchased by Mr. Luo were **, and the barcode on the outside of the pot wall was a flowing water code, which was Changhong's internal code language, "This kind of can't be scanned." The staff of the above-mentioned store admitted that there were certain defects in the appearance of the products purchased by Mr. Luo, but said that it did not affect the use, "they are all new pots, and they can be compensated for three yuan". Regarding Mr. Luo's report that there was no result in scanning the barcode on the outside of the pot wall, the above-mentioned staff said that the anti-counterfeiting code was printed on the outer packaging of the product express, and consumers could scan it through the "barcode traceability" of the small program of the China Article Coding Center.
The surging news scanned according to the guidance of the above-mentioned store staff, and the scanning results showed that the company-related information of the product was "Changhong Meiling Ridian Technology *** brand is Changhong, and there is information such as item code and product listing time."
On December 10, the customer service staff of the Tmall platform replied to The Paper that the platform is very strict in dealing with fakes, and will cooperate with consumers to deal with them properly. The customer service staff of the platform said that the problems reported by consumers have been transferred to a special person for verification and processing.
Mr. Luo was not completely convinced by the replies given by the customer service and the platform, he believed that the packaging box could be dropped, and there was room for operation.
On December 11, The Paper called the staff of Chaozhou Mizhi Technology, an affiliated company of the store, and said that the product was just a little flawed, and the commercial certificates and authorizations were complete, saying that it was a fake and exaggerated. We will contact the consumer to negotiate compensation.
The Paper, for more original information, please **"The Paper" app).