Reporter Sun Yewen reports.
I really didn't expect that the Wuyingshan Street Convenience Service Center at the door of my house received the business license of Luokou Street, and I didn't run a lot of roads. Ms. Shi, the person in charge of the Dajing Business Center in Tianqiao District, Jinan City, said. Such "convenience" is due to the new model of "Bridge Office" convenient service launched by the Administrative Examination and Approval Service Bureau of Tianqiao District this year.
In order to continue to improve the level of government service facilitation, Tianqiao District focuses on the needs of enterprises and the masses, and on the premise of not changing the subject of approval, it is the first to launch a new model of "bridge through office" convenience service in the city, and enterprises and the masses can choose any street convenience service center to handle commercial registration business, which effectively solves the problem of the masses running long distances. Since its implementation, 103 enterprises and individual industrial and commercial households have enjoyed the dividends of the reform.
The 'bridge through office' model is another effective measure to realize the facilitation of government services on the basis of 'cross-domain communication', and it is a new model that extends government services to the grassroots level on a regular basis, truly creating a '15-minute government service circle', making things more convenient and a stronger sense of gain for the masses. Wang Liang, Secretary of the Party Group and Director of the Tianqiao District Administrative Examination and Approval Service Bureau, said.
If there is a "general office", it is also necessary to "help". On the basis of actively understanding the service needs and pain points of enterprises and the masses, the Administrative Examination and Approval Service Bureau of Tianqiao District formulated and issued the "Implementation Plan for the Reform of the "Bridge Assistant" Service Model in August 2023, upgrading and creating a "all-round, full-time, and full-coverage" large helper service team.
The "bridge assistant" service model integrates the original self-help area, online service experience area, and Lei Feng volunteer service post assistant service team, combined with relevant documents, and conducts "point-to-point" computer and pad training for personnel to ensure that the personnel have strong ability and excellent quality, and provide better assistance services for enterprises and the masses.
The new "bridge helper" service model will be the service content, service process, service scope has been reorganized and integrated, can provide enterprises and the masses with a full range, the whole process, the whole life cycle of the help service, we will also put the service team in front of the rest waiting area, the masses can enjoy the "bridge help" service while resting on the sofa. Wang Liang said.
In the next step, the Administrative Examination and Approval Service Bureau of Tianqiao District will further optimize the working mechanism of "joint operation and joint transformation and joint sales" of enterprise licenses in the whole life cycle chain of enterprises, and further promote the integration and minimalist handling of government service matters, continuously improve the standardization, standardization and facilitation level of government services, and use the practical action of "understanding the people's hearts, helping the people's needs, and solving public opinions" to polish the gold-lettered signboard of "coming to Tianqiao to get things done".