The concierge department is a very important department in hotels, resorts, clubs and other tourist reception places, mainly responsible for the reception, greeting and sending of guests, luggage storage, inquiry, booking and other services and management. Here are the main responsibilities of the concierge:
1.Reception: The Concierge is the first point of contact for guests arriving and departing, greeting, guiding and seeing them off, providing warm, friendly and professional service to make a good first impression.
2.Luggage Storage: The Concierge offers luggage storage services to help guests store their luggage safely and securely at the hotel's designated luggage storage and ensure the safety and integrity of their luggage.
3.Inquiry service: The concierge department is responsible for answering all kinds of inquiries from guests, including hotel facilities, tourist attractions, transportation information, dining and entertainment, etc., to provide guests with convenient and practical information.
4.Ticketing service: The concierge can assist guests in booking various types of tickets, such as air tickets, bus tickets, attraction tickets, etc., to facilitate guests' travel arrangements.
5.VIP reception: The concierge department is responsible for receiving VIPs, including VIPs, celebrities, celebrities, etc., providing special courtesies and personalized services to ensure the satisfaction and comfort of VIPs.
6.Coordination and communication: The concierge needs to coordinate and communicate with other departments to ensure that the needs of guests are met, while handling various emergencies and issues to ensure the normal operation of the hotel.
7.Managing staff: Concierge staff need to be professionally trained, highly qualified and have a good professional image, and concierge managers need to regularly evaluate the performance of their staff, provide guidance and support to ensure the efficient functioning of the team.
In short, the concierge is an important part of hotel services, which is of great significance for improving the service quality and management level of the hotel. By providing quality service and management, the concierge can make a positive contribution to the hotel's reputation and brand image.