A netizen in Shandong recently shared a shocking shopping experience, she bought a Bosideng goose down jacket in a physical store and spent more than 2,000 yuan. However, when she washed the dress for the first time, she was shocked to find that all the down inside the dress had turned into shreds.
The netizen, who did not want to be named, said that the goose down jacket she bought was purchased in a physical store, and after a wash, all the down in the clothes turned into shreds. She was worried that it was a quality issue, so she quickly contacted Bosideng's customer service department. However, the customer service reply made her very frustrated, and the other party believed that her personal improper cleaning caused the problem, and refused to admit that the product quality was defective.
Faced with this reply, she decided to go to the Bosideng store to seek rights protection. However, she encountered a new obstacle: she couldn't find a shopping receipt to prove her purchase. The store staff told her that the dress hadn't been in their store for several years**, and that the product was at a very low discount at the time,** and that it wasn't as expensive as she said.
Unwilling to be ruthlessly rejected, she decided to take the problem one step further and sent the goose down jacket to the after-sales service department of Bosideng. However, even at this stage, she was met with the same answer: the problem was not a product quality problem, but a personal improper cleaning. The company also offered to conduct an appraisal if she insisted it was a quality issue.
This incident has aroused widespread attention and heated discussions, and consumers have questioned the quality of products and after-sales service. As a well-known down apparel brand, Bosideng faced the risk of losing its reputation. For consumers, this is also a warning: it is important to keep the receipt when shopping, in case you need it.
Finally, consumers also need to pay more attention to how to properly wash down jackets. The right cleaning method can prolong the life of the garment and avoid unnecessary losses. Whether dry clean or machine washed, it needs to be operated according to the garment's washing instructions to ensure that the quality of the garment is not compromised.
This story reminds us that as consumers, we should be vigilant about our rights and interests, while also adhering to the instructions for the use and washing of products to ensure a pleasant shopping and the quality of the items. It is hoped that Bosideng and similar brands can pay more attention to the reasonable demands of consumers, maintain brand reputation, and provide better after-sales service.