On December 15, the "Gathering Financial Strength to Create a Better Life" Financial Consumer Rights Protection Education and Publicity Activity and the Unveiling Ceremony of the Fujian Local Financial Association were held in Fuzhou. Nearly 100 representatives from relevant departments, financial institutions, local financial organizations and local financial associations of some sister provinces and cities attended the event. The on-site participants focused on the protection of the rights and interests of financial consumers, focused on guiding financial consumers to enhance their awareness of risk prevention, consciously resisted illegal rights protection in the financial industry, and brainstormed and made suggestions.
The scene of the event. Photo courtesy of the organizer.
With the popularization of the Internet and the rapid development of digital finance, there are some non-compliant chaos in the financial market in terms of collection, interest rates, marketing, etc., and the number of complaints from financial consumers is increasing year by year. Judging from the consumer complaint data disclosed by the dispatched agencies of the State Administration of Financial Supervision and Administration in many places, the proportion of loan business complaints in the first half of 2023 is still generally high, and the financial black and gray industries such as illegal rights protection and credit repair are frequent, and a complete black and gray industry chain is gradually formed.
Xu Qinghong, vice president of Qifu Technology, a representative company, pointed out that the black and gray industry organizations maliciously complained and reported to the regulatory authorities or the petition department, disrupting the normal business order of financial institutions, which has led to the development of enterprise-related customer complaints from the uniform distribution of various demands in the past to focusing on a few areas, and maliciously squeezing customer complaint service resources has infringed on the legitimate rights and interests of the platform and other financial consumers, and the regulatory authorities need to cooperate with all parties to jointly crack down on governance.
In recent years, Fujian Province has actively carried out actions to crack down on bad complaints in the financial sector and optimize the business environment, and the financial supervision, market supervision and public security departments have carried out joint crackdowns for many times, and specially issued relevant policy documents to issue warnings to financial consumers, guide the establishment of the concept of rational consumption, remind financial consumers not to disclose personal information, and not to believe the false promises of financial non-performing complaints and reporting institutions and personnel.
The relevant person in charge of the Fujian Provincial Local Financial Supervision and Administration Bureau pointed out at the meeting that it is necessary to coordinate and guide relevant units to carry out a wide range of publicity and education activities to help consumers understand financial knowledge, improve financial literacy, and continuously improve their ability to protect their rights and interestsIt is necessary to speed up the construction of the local financial dispute mediation center of the Maritime Silk Road in Fujian Province, and strive to improve the ability to resolve consumer complaints and disputes in a diversified mannerIt is necessary to take a "zero tolerance" attitude, resolutely crack down on the black and gray industry in the financial industry that endangers the rights and interests of consumers, and curb the spread of "illegal rights protection".
At present, the overall development momentum of local financial organizations in Fujian Province is good, but some institutional risks have also been exposed. The person in charge said that it is necessary to bring all financial activities of local financial organizations into supervision in accordance with the law, comprehensively build a systematic, scientific and standardized, and efficient management system, continue to deepen institutional supervision, behavior supervision, functional supervision, and penetrating supervision, and strive to eliminate regulatory gaps and blind spots. We must strive to improve the effectiveness and authority of supervision, firmly guide local financial institutions to focus on their main business, return to their origins, operate in compliance with regulations, and develop healthily, so as to effectively prevent and resolve financial risks.
It is understood that the event was led by the Fujian Provincial Local Financial Supervision and Administration Bureau, jointly participated by the Fujian Branch of the People's Bank of China, the Fujian Supervision Bureau of the State Financial Supervision Administration, and jointly organized by the Fujian Local Financial Association and Qifu Technology.
*: China Youth Daily client.