Bear child using parental cell phone.
Large-amount top-up games.
It's a real headache for parents.
It's not. I've had this problem for the rest of my family.
and asked for help from Shu Huang.
Let's learn Xi together.
"How to standardize appeal refunds".
Event recap
Not long ago. Wuyou Police Station, Yancheng City.
received a report from Mr. Wang.
Children play at homeMobile game "A Boy Party".
Without parental consent.
Secretly top up cash in-game.
Purchase in-game items.
I hope to help you appeal the refund.
understood. Mr. Wang's child is in "A Certain Boy Party".
I made more than 30 top-ups of varying amounts.
When parents are aware.
I found that more than 6,000 yuan had been recharged.
In accordance with the relevant legal provisions
Underage top-up games
You can communicate with the game platform to coordinate the refund
So the police contacted the game platform.
He also assisted Mr. Wang in uploading relevant supporting documents.
After patient work.
Mr. Wang successfully received the game platform.
Refunds after deducting a handling fee.
A total of more than 3,000 yuan.
Mr. Wang specially presented a pennant to express his gratitude.
Parents of the juvenile game "Krypton Gold" can defend their rights in this way
1.Contact the game's official customer service
For underage recharge games, contact the official customer service first and provide the child's in-game recharge records, including information such as the recharge time and amount. Keep the transaction records and payment vouchers of the payment platform to prove the authenticity of the recharge. Prepare the child's identification materials, such as household registration booklet, ID card, etc., for refund.
2.12315 consumers**
Call 12315 Consumer Complaints** to make a complaint or make a complaint on the WeChat Mini Program on the national 12315 platform Mini Program, provide recharge records, game accounts, identity and other information, describe the matter clearly, and make rights protection complaints.
3.The local police station called the police
Go to the local police station and ask ** for help.
Do parents have the right to get the game back for minors?
The money recharged in the game is generally not refundable, but minors can apply for a refund.
1.Minors under the age of eightOnline gaming enterprises must not provide them with game payment services.
2.Minors over the age of eightIf the goods purchased by the minor exceed the normal consumption level of the minor, and are not recognized by the parents afterwards, it will usually be found to be an invalid legal act.
Parents are reminded of this
1.Help children choose healthy ways of entertainment, control the amount of time children are exposed to electronic products, and arrange the time for games and Xi to study reasonably.
2.Third-party platforms such as Tencent's Growth Guardian Platform can be used to plan and manage children's Xi and entertainment time.
3.If there are children in the family who play online games, they should be urged to register as minors under the real-name system, and properly set up and use anti-addiction functions.
4.Be sure to keep the payment password, and use fingerprint payment or facial recognition as much as possible to reduce the possibility of minors using it.
*: Jiangsu Internet Police.