Service is the most important link between enterprises and users. When consumer groups pay more and more attention to health and nutrition knowledge, it is particularly important to provide users with professional services, and professional services have become the most critical competitiveness for the development of the health industry.
Serve every customer with heart, so that customers can get healthy. "It is Yuzhilin's pursuit of almost demanding service quality. With customer satisfaction as the core, the company assigns exclusive health consultants to each customer, and more than 2,000 health consultants have a high entry threshold, and can only take up their posts after passing the rigorous professional knowledge assessment, so as to become professional nutrition and health consultants around customers. At the same time, with the self-developed ASR automatic speech recognition technology, the specifications are timely and standardized, and the service quality is improved in multiple dimensions. In 0Capture the service tone, voice, and service keywords of the health consultant within 5 seconds to ensure that customer questions are answered professionally and efficiently in the service process, and no exaggeration of publicity;In the service, we will put an end to the attitudes of prevarication, coping, and perfunctory, and always maintain a proactive, patient and meticulous attitude towards customers24-hour full coverage of customer service, to ensure that customers at all times, any content they want to consult is answered!
Seamless full-link service for health consultants at different stages. In the pre-sale, we will combine the advantages of multi-category products to provide customized health solutions for different sub-groups such as middle-aged and elderly people, office workers, and young people. After sales, according to the actual situation of members, establish accurate and perfect health files, and track return visits throughout the process, regularly and in real time, so that the health needs of each user can be settled and managed. In addition, health consultants usually disseminate health knowledge to customers through communities, live broadcasts, and short ** platforms, and develop a healthy lifestyle through mutual companionship, mutual Xi learning, mutual encouragement, and mutual supervision.
At the same time, Yuzhilin continues to cooperate with authoritative institutions and experts, and continues to launch diversified and multi-level services: the national intestinal health maintenance action, through the national top 100 pharmaceutical chains to carry out offline "intestinal knowledge lectures", to convey healthy intestinal knowledge to consumers, and bring healthy intestinal experience to more people;The in-depth tour of members allows consumers to visit the Yuzhilin production base in person, have a clear understanding of the brand concept, corporate culture and values of Yuzhilin, and have more trust in Yuzhilin;After the product is listed, it will be evaluated to serve consumers with high-quality products and be responsible for consumer safetyHealthy Bones Journey, through bone testing and bone health seminars, allows consumers to have a deeper understanding of the importance of preventing osteoporosis. Promote a variety of healthy lifestyles through a variety of offline activities, increase health science publicity, and let everyone become the first responsible person for their own health, and empower health!
In addition, in order to be responsible for every user, Yuzhilin also provides a "9 pieces of 9 free shipping" product experience activities for each new customer, new customers can participate in the experience through the official **, e-commerce and other channels, try before buying, and then repurchase after using satisfaction, so as to truly make consumers.
Based on professional services, there is a special wall in the corridor of the office building of Yuzhilin Company, which is called "the most expensive wall" by the people of Yuzhilin. It is full of thank-you letters sent by members all over the country, and more than 1,000 letters from selected magazines are all customers' affirmation and recognition of products and services.
Since its establishment, Yuzhilin has received countless letters of thanks from customers, and a deep trust has built this "most precious wall" in the future, Yuzhilin will continue to stick to its original intention, win reputation with high-quality products, and win trust with professional services