My private car is parked next to the fence on the east side of the community, and there is bird droppings every day, and I can't wash it clean!In June this year, at a reception by Shen Wenyan, a social worker in Yueji Baiteng Residential Area, Mr. Zhou "complained" to her about the incident.
Located in Kangjian Street, Xuhui District, the Wisteria Garden Community has been rated as a "Shanghai Civilized Community" for nearly 20 years, not only because of its shady trees, clean roads, safe and orderly public security environment, but also because the community residents insist on co-construction and harmonious and friendly neighborly relations, which is also the reason why Mr. Zhou lives in the Wisteria Garden Community. But there was one thing that bothered him and never resolved.
Mr. Zhou's private car was parked next to the fence of the community, and he originally thought that the location was good, but in recent years, the big trees in the neighboring community have become more and more leafy and have extended to the community, and there are always birds resting on the branches, and many bird droppings and fruits have been falling on the car, which is difficult to clean. This matter has bothered him for a long time, and he has reported it to the property many times, but the other party often can't prune it on the grounds that "it is not a tree in the community", and the appeal always ends in vain.
After Shen Wenyan learned of the situation, she immediately went to the place of the incident to inspect the scene. Indeed, the glass and doors of the car in front of me are in shambles, and many owners' private cars are also "attacked" by bird droppings and fruits. So, Shen Wenyan came to the Lily Garden community separated by a wall from the Wisteria Garden, and reported the situation to the other party's property, and the reply was that although the trees were the greening of the Lily Garden, because the big trees did not affect the lighting and ventilation of the residents of their own community, they were not included in the greening repair plan, and there was no corresponding maintenance ** for pruning.
The matter reached an impasse, and Shen Wenyan immediately reported the matter to the secretary of the residential area. The neighborhood committee invited the property management committees of both parties to hold a communication meeting to explain the residents' troubles and demands, hoping that all parties would treat them rationally, and at the same time report the situation to the relevant departments of the street. After a week of on-site inspections, detailed analysis, and coordination with multiple parties, it was finally decided that a professional greening and maintenance company would develop a plan for the retraction and pruning of the entire row of trees along the fence. When Shen Wenyan** informed Mr. Zhou of the progress of the matter, Mr. Zhou on the other end said thank you again and again.
Although the phrase "thank you" is simple, it contains the efforts and hard work of the social worker. Shen Wenyan's work has been recognized by the residents, which makes her believe that if she goes "400" with a sense of responsibility, she will definitely gain the support and trust of the residents. "In my year as a social worker, I have encountered many 'strange' demands, and sometimes I am annoyed that I am unable to do my best, and I need to seek help from my colleagues and leaders to solve the problems and problems of residents. But my passion and patience for the residents have always remained the same, because I have always believed that if you are sincere to the residents, they will always feel it. Shen Wenyan said.
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Reporter: Wu Huixiong.
*This is a data map.
Editor: Qiu Caihong.
Reviewer: Wei Li.
*Please indicate that it is from the official account of Shanghai Xuhui.