The Astro Air high-end butler system includes four butler roles: "Purple Dragonfly" concierge butler, "Dandelion" travel butler, private flight butler and special plane butler.
Professional image
The first impression of high-end service often comes from the image of a high-end butler. A neat, well-dressed person, with a kind, smiling face, are all key to making a good impression on your customers. In addition, professional knowledge and skills are also the basis for improving the quality of services.
Warm and attentive service
Warm and attentive service is the cornerstone of high-end service. When communicating with customers, keep smiling and use sincere language to show care and concern. When providing services to customers, we should take the initiative to understand the needs of customers and provide customers with personalized and intimate services.
Respect for customers
Respect is at the heart of high-end service. When communicating with customers, respect the opinions and suggestions of customers, do not interrupt customers' words, and do not show impatience with customers' problems. When providing services to customers, we will respect the privacy of customers and do not ask for personal information of customers.
The devil is in the details
High-end service is often reflected in the details. When providing services to customers, it is necessary to pay attention to details, such as ensuring that the temperature of the beverage is appropriate when serving the customer's drink;When assigning seats for customers, it is necessary to take into account the comfort of customers, etc. These details can make customers feel that you are attentive and professional.
Integrity-based
Integrity is the cornerstone of high-end service. When communicating with customers, be sincere with customers, do not exaggerate the merits of a product or service, and do not hide possible problems. When providing services to customers, we must abide by our commitments and ensure the quality of our services.
Ongoing follow-up
High-end service is a process of continuous improvement. After providing services to customers, it is necessary to collect feedback from customers in a timely manner, summarize lessons and lessons, and continuously improve service quality. At the same time, we should pay attention to industry trends, understand the latest service concepts and technologies, and provide customers with better services.