On December 8, the official of "Egg Boy Party" issued a response to the recent ** report on "minors fraudulently using adult accounts to play games" and "difficulty in recharging and refunding channel servers". In response, "Egg Boy Party" has further upgraded the anti-addiction system of healthy games and launched three major "anti-addiction" measures. According to the data, the game has completed a total of 30,000 underage recharge refund applications.
The three major measures launched by Egg Boy Party include omni-channel access to the mechanism of face recognition for high-risk groups, the setting of an exclusive customer service entrance for underage refunds on the whole platform, and the launch of one-click prohibition of recharge and game ban.
It is reported that "Egg Boy Party" has been connected to AI juvenile protection patrol technology and face recognition mechanism for Xiaomi, Huawei and other channels, and face recognition has been activated in the payment process for high-risk behaviors such as large-value consumption, high-frequency consumption and suspected minors. This feature has achieved remarkable results in the trial operation of the top channel server, and has intercepted more than 5 million high-risk behaviors of underage players in the past two months. Next, "Egg Boy Party" will be deployed on all channels, and it is expected to be completed within December.
In response to the establishment of an exclusive customer service portal for underage refunds in all channels, "Egg Boy Party" said that it will continue to optimize the relevant processes and improve the efficiency of review and processing, so as to further help parents solve the refund problem. As of December 2023, more than 30,000 refund requests related to suspected minors have been processed, with a completion rate of 98%.
In response to the recent concern of many ** "Parent contact groups reflect that the game "Egg Boy Party" has difficulties in refunding underage channel services", "Egg Boy Party" frankly stated in the letter that in the process of actually processing the refund application of minors, it has encountered some complex cases with special circumstances, involving "adults have repeatedly substituted for AI face recognition" and other black and gray industry issues such as "illegal rental and sale accounts". It will take more time to refund the account amount, which will affect the processing time to a certain extent.
According to the disclosure, up to now, more than 80% of the more than 590 refund applications registered by "Egg Boy Party" on the contact group have been processed. Among them, NetEase has taken refunds and banned relevant accounts for verified applications for recharge for minors to help parents solve the problem of children's addiction. "In response to this problem, we also ask parents to be patient, and we are willing to actively listen to the opinions of all walks of life and continue to optimize everyone's experience. ”
In addition, "Egg Boy Party" has launched the functions of "one-click ban on game recharge" and "one-click ban on game login" to do a good job in the protection of minors from the source. Parents only need to bind their children's game accounts through the "NetEase Parental Care Platform"**, and they can comprehensively manage and intervene in their children's game time and recharge 24 hours a day. According to official statistics, 8 million parents currently use the NetEase Parental Care Platform.
As long as one child chooses "Egg Boy Party" as a companion, we will definitely do our best to give him a healthier, safer and happier environment to grow up. "Egg Boy Party" said that it has always taken the protection of minors as the highest priority, and organized a special team to cooperate with all parties in the industry to solve difficulties and stuck points.
Upstream News Ma Liang.