Ms. Zhao, a woman who usually knows how to take care of her life. During the 618 promotion, she found that many daily necessities were discounted, which was very cost-effective. Ms. Zhao also seized the opportunity to stock up on some of her usual supplies, including two bottles of shampoo with a size of 680 grams. In addition, the store also gave an additional 300-gram bottle of shampoo and two samples of shampoo.
After receiving the shampoo, Ms. Zhao decided to give a large bottle of 680g shampoo to her parents as a token of filial piety. The other two bottles of shampoo samples were given to a friend of hers by Ms. Zhao. Since there was still unused shampoo at home, Ms. Zhao did not rush to open and use the newly purchased shampoo.
On August 20, when Ms. Zhao's daughter came home to take a shower, she found that the shampoo was missing. Ms. Zhao hurriedly took out the shampoo she had purchased earlier, opened a 300-gram bottle of shampoo, and handed it to her daughter to use. But after a while, her daughter suddenly let out a scream, and Ms. Zhao hurriedly rushed to check the situation. The daughter told her that the shampoo she had just squeezed out was full of bugs.
Hearing her daughter's description, Ms. Zhao's face instantly turned pale, and she took the shampoo from her daughter's mischievous hand with one hand. Ms. Zhao was surprised to find that the shampoo on her hand was full of dense insects. She immediately lifted the shampoo in her hand, walked out of the bathroom, and asked her husband to take a picture of her ** for preservation as evidence.
The insects on the palm of her hand made Ms. Zhao's scalp numb, and she held the shampoo full of insects and hurriedly rinsed it off. Despite this, Ms. Zhao still felt very disgusted. She then picked up the bottle of shampoo and squeezed it on the sink, only to see that there were still many small black bugs in the shampoo that came out of it.
Ms. Zhao suddenly remembered that there was also a large bottle of 680-gram shampoo. She quickly found it and found that the shampoo was wrapped in a plastic film on the outside, and that her shampoo had never been opened, and the plastic film was intact.
Ms. Zhao tore off the plastic film and put the shampoo on the sink to squeeze it, and the result was the same as the previous bottle of shampoo, which flowed out a lot of liquid with small bugs. Ms. Zhao took a closer look at the small insects and felt that they were very similar to cockroach eggs.
Ms. Zhao suddenly realized a problem, and she had previously given the batch of shampoo she had bought to her parents and friends. What if they open it and find that there are bugs in it, and they continue to use it without knowing it?
Ms. Zhao immediately contacted ***, who bought the shampoo at the time, to inform the other party of the problem she encountered. The staff said that the situation encountered by Ms. Zhao was very special and rare. Ms. Zhao said that the shampoo she bought was only two months old, and there was a plastic film on the outside of the bottle, which she had never opened, so there was no problem caused by long-term storage.
Aunt Wu's point of view:
1.When Ms. Zhao purchased the shampoo, the store gave an additional bottle of 300g shampoo and two samples of shampoo, showing that the store is confident in the quality of the product and after-sales service.
2.Ms. Zhao did not rush to open the shampoo before using it, which shows her cautious attitude and attention to product quality.
3.After Ms. Zhao found out that there were bugs in the shampoo, she immediately contacted *** and saved the evidence**, indicating that she had the awareness to protect her rights and interests.
4.The staff said that the situation encountered by Ms. Zhao was very special and rare, indicating that the probability of insects in the shampoo was low.
Uncle Ho's point of view:
1.There was a problem with the quality of the shampoo purchased by Ms. Zhao, and there were a large number of insects in the shampoo, which did not meet the hygiene requirements of the product at all, and there were certain quality problems.
2.Although Ms. Zhao bought the shampoo for two months, she did not open it in time to use it, causing bugs to breed and multiply, which was also a problem caused by her own improper use.
3.After Ms. Zhao found that there were insects in the shampoo, she just rinsed the shampoo and did not check the other shampoos that had been opened in her home, which posed a certain safety risk.
4.Although the staff said that the situation encountered by Ms. Zhao was very special and rare, it may also be because Ms. Zhao was the first customer to find the problem and report it to ***, and other customers may have similar problems but did not give feedback.
As a lawyer, based on the legal issues involved in this story, I give the following legal opinions and related legal terms::
1.Product quality problems: According to the Product Quality Law, the products purchased by consumers should comply with national standards or industry standards, and if there is a quality problem, consumers can request returns, exchanges or repairs, and have the right to require dealers to bear corresponding responsibilities.
2.Product safety: According to the "Product Quality Law" and the "Consumer Rights and Interests Protection", the product should meet the quality and safety standards stipulated by the state, and if the product has potential safety hazards, the consumer has the right to require the producer and seller to bear the liability for compensation.
3.Protection of consumer rights and interests: According to the Consumer Rights Protection**, consumers have the rights and interests of choice, safety, information and protection when purchasing goods. If the rights and interests of consumers are infringed, they can file a complaint with the relevant departments or file a civil lawsuit to protect their legitimate rights and interests.
4.Evidence preservation: Ms. Zhao retained the bugs on the shampoo by taking photos, which is important evidence. According to the relevant provisions of the Civil Procedure Law of the People's Republic of China, the parties have the right to preserve evidence, and the forms of preservation of evidence include photographing, videotaping, audio recording, etc.
To sum up, the shampoo quality problems encountered by Ms. Zhao are product quality and safety issues. As a consumer, Ms. Zhao has the right to request returns, exchanges or repairs, and has the right to complain to the relevant authorities or file a civil lawsuit to protect her legitimate rights and interests. Ms. Zhao took a photo to preserve the bugs on the shampoo, which is an effective way to preserve evidence.