The product service score is one of the evaluation indicators of the service quality of the merchant on the Doudian platform, which covers the service quality of the merchant in terms of order processing, after-sales service, complaint handling, etc. Therefore, the product and service score is very important for Doudian merchants, because it directly affects the merchant's ** volume and conversion rate. So, what should we pay attention to to improve the goods and services score?
First of all, it is necessary to improve the speed of order processing. Order processing speed is one of the important indicators to measure the quality of a merchant's service. Merchants should process orders in a timely manner, shorten customer wait times, and improve customer satisfaction. During peak order periods, merchants can increase order processing speed by increasing staff, optimizing processes, and more.
Secondly, it is necessary to strengthen after-sales service. After-sales service is one of the important means to improve customer satisfaction and loyalty. Merchants should provide high-quality after-sales service, including services such as returns, repairs, and complaint handling. When dealing with after-sales service, merchants should patiently listen to the needs and opinions of customers, and try to meet the needs of customers as much as possible to improve customer satisfaction.
Third, we should pay attention to the handling of complaints. Complaints are one of the signs that customers are dissatisfied with a merchant's service. Merchants should pay attention to customer complaints, handle and respond to customer complaints in a timely manner, and actively solve customer problems. When handling complaints, merchants should maintain a fair and honest attitude to avoid causing secondary harm to customers.
Finally, staff training should be strengthened. Employees are one of the direct embodiments of the quality of business services. Businesses should strengthen employee training, improve employees' service awareness and skill level, and improve employees' professionalism and service quality.
To sum up, it is very important for Doudian merchants to improve the score of goods and services. Merchants should start from order processing, after-sales service, complaint handling, etc., to improve service quality, improve customer satisfaction and loyalty, so as to improve the volume and conversion rate of the Doudian platform.