On a sunny morning, Wang Xin came to a local 4S store with curiosity and anticipation for new energy vehicles, ready to buy a new energy vehicle that is both environmentally friendly and cost-effective. His heart is full of longing for the future, believing that the arrival of a new car will bring a radical change to his life.
After a long time of comparison and selection, Wang Xin finally found a new energy vehicle he liked. After some haggling with the salesman, he finally left a ** for 14980,000 yuan for vehicles. Wang Xin felt that he had made a wise decision, not only to enjoy the convenience of daily travel, but also to save fuel costs, so that the purchase of a car was worth the money.
However, the happy days didn't last long. The day after the new car was brought home, Wang Xin found that the brake fault light on the dashboard was on. He was taken aback, after all, braking is an important part of driving safety, and this problem cannot be ignored. In order to solve the problem, Wang Xin hurriedly sent the vehicle to the 4S store.
At the 4S shop, the after-sales service staff told him that it might be the reason for the new car and suggested restarting the vehicle. And sure enough, after the vehicle was restarted, the brake fault light disappeared. Wang Xin breathed a sigh of relief, thinking that the problem had been solved.
However, a few hours later, the brake failure light came back on. Wang Xin realized that this was a fault in the car itself, not a simple small problem. He felt disappointed and annoyed, after all, he was just an ordinary person, and he couldn't go back and forth between the 4S stores every day for vehicle problems.
However, the staff of the 4S shop insisted that the vehicle purchased by Wang Xin had not yet met the return and exchange standards of the three-guarantee method, and they were willing to continue repairs until the problem was resolved. This made Wang Xin feel helpless and powerless, and he had strong doubts about the quality of the car. He decided to seek legal help to defend his rights.
So, Wang Xin found a senior lawyer and consulted him on relevant legal issues. After listening to Wang Xin's account, the lawyer believes that Wang Xin's new energy vehicle does have quality problems. According to Article 25 of the Consumer Rights and Interests Protection of the People's Republic of China**, for car sellers, if the after-sales service personnel cannot effectively repair the quality problems of the vehicle, the consumer has the right to request a return or exchange. According to Article 48 of the Product Quality Law of the People's Republic of China, if the seller still cannot solve the quality problem after 3 repairs, the consumer has the right to request a return and obtain compensation.
The lawyer told Wang Xin that according to the law, he could protect his rights and interests through legal channels. As a consumer, Wang Xin has the right to ask the 4S store to return and replace this new energy vehicle with quality problems, and ask for compensation for the losses caused by it. If the 4S store refuses to fulfill its statutory obligations, he can sue the matter to the court to protect his legitimate rights and interests in accordance with the law.
After listening to the lawyer's explanation, Wang Xin felt a trace of warmth and hope in his heart. He decided to act with his lawyer to fight for his rights. Although the road is difficult, he believes that justice will eventually be done and a fair outcome for himself and other consumers who may be facing similar problems.
At this point, Wang Xin's story has not ended, but has entered a next chapter full of suspense and anticipation. Under the guidance of the law, he will continue the struggle with the 4S store and work for his own rights and interests. Let us also hope that the power of justice can overcome injustice and quality problems.
Uncle Zhang's point of view: Buying a new energy vehicle is a wise choice.
1.You can save a lot of money on the fuel cost of your vehicle. Since domestic fuel** has been rising, choosing new energy vehicles can reduce dependence on fuel and save a lot of expenses.
2.New energy vehicles are environmentally friendly. Compared with traditional fuel vehicles, new energy vehicles are driven by electric vehicles, which will not produce exhaust emissions, reduce environmental pollution, and contribute to environmental protection.
3.The technology of new energy vehicles continues to advance, and the performance is stable and reliable. Although the purchased vehicle has brake failure, such problems can occur on any type of vehicle, and it does not mean that the overall quality of the new energy vehicle is problematic.
Aunt Yi's point of view: There are certain risks in buying new energy vehicles.
1.The NEV market is highly competitive, and advertising may exaggerate its advantages. Many advertisements claim that new energy vehicles are cost-effective, environmentally friendly, and have excellent performance, but problems may be encountered in actual use, and buyers need to be rational about advertising promotions.
2.The technology of new energy vehicles is still developing, and there may be technical instability and quality problems. Although the technology of new energy vehicles continues to advance, there is still a possibility of various failures, and the quality performance of different models also varies.
3.There is an unsatisfactory situation in the after-sales service of 4S stores. Wang Xin's brake failure problem was not effectively solved, which made him doubt the brand's products and after-sales service. When buying a new energy vehicle, you need to understand and consider the quality of after-sales service.
Legal:1Article 25 of the Consumer Rights and Interests Protection of the People's Republic of China**: If the goods purchased or the services received by the consumer cannot be used normally, the seller shall, according to the requirements of the consumer, replace, repair and return the goods, and bear the corresponding costs;Or it is agreed that the consumer chooses to eliminate the defect and demand a corresponding reduction in the price.
2.Article 48 of the Product Quality Law of the People's Republic of China: If the seller provides warranty services to the goods purchased by the consumer, and the defect cannot be eliminated after three repairs, it shall be replaced or returned, and the reasonable expenses incurred by the consumer shall be compensated.