"This car really can't be driven, I couldn't sleep at night after driving 130 kilometers during the day yesterday, and there was an echo in my ears," said Mr. Ding, the owner of Zhiji LS7, who complained to the first lane on December 28.
Mr. Ding said: "From the beginning, I liked and believed in Zhiji, but now I have a headache when I drive because Zhiji affects my physical and mental health. The car bought by real gold ** can't be repaired well, and it doesn't maintain its value when it is sold, I'm so chilled!Mr. Ding believes that the new LS7 car, which has just been bought for 40 days, has an intolerable low-frequency resonance problem, and Zhiji Auto cannot come up with a proper solution and asks Zhiji Auto to return the car.
Zhiji LS7 low-frequency resonance is not well repaired
Mr. Ding, a native of Hengshui, Hebei Province, bought a Zhiji LS7 at a Zhiji car dealership in Linyi, Shandong Province on November 17 this year. He told the first lane that it didn't feel right as soon as he drove out of the store, and it was different from the feeling of driving his existing Lincoln Aviator and Volkswagen Weiran, and the car seemed to have a buzzing resonance. Because Linyi is 450 kilometers away from Hengshui, can there be any problems with the new car?Mr. Ding didn't think much about it and drove home overnight.
Later, in the process of using the car, Mr. Ding found that the resonance of this LS7 became more and more obvious, and it was better on high-speed asphalt roads, and it was most obvious on cement roads. He reported this problem to the dealer in Linyi after sales, and the maintenance staff seemed to be surprised, and said that it would be fine.
Mr. Ding originally trusted Zhiji Automobile, which prides itself on luxury intelligence, but he was very puzzled that the new car had such a low-level problem as resonance. So he checked the Internet, so Mr. Ding was startled, it turned out that resonance is almost a common phenomenon of LS7 this car, reflecting LS7 low-frequency resonance There are many owners.
Realizing the seriousness of the problem, Mr. Ding then contacted the personal butler on the Zhiji app, hoping to contact the after-sales service to solve the problem. On December 17, after being contacted by a private butler, Mr. Ding drove to the nearest after-sales service of a dealer in Shijiazhuang. Because the shop is being renovated, the maintenance master repairs the vehicle in the repair workshop of other brands. However, after adjusting the tailgate and changing the rubber strip, when Mr. Ding and the maintenance master went to test the car together, Mr. Ding found that the resonant hum still existed, but the maintenance master of the same car said "I can't hear it", and emphasized that this was in accordance with the manufacturer's catalog requirements for maintenance operations. Mr. Ding was really speechless.
Low-frequency resonance or design defects for the body
Mr. Ding said to the first lane that the dealer had no way to deal with the resonance after the sale, so he contacted the private butler on the Zhiji app, and the private housekeeper asked him to contact the dealer, and now Zhiji is kicking the ball back and forth.
Is there no solution to this problem?Mr. Ding said to the first lane that after communicating with riders, it was found that the resonance phenomenon LS6 and LS7 both existed, and everyone analyzed that this was likely to be a defect in the body design.
It is understood that due to the large number of car owners involved, a resonance problem group has also been built for this purpose. Many riders have worked together to think of a lot of folk solutions: some riders have proposed a method of adding cushions to the rubber blocks on the left and right of the tailgate, which is said to be effective in alleviating the roaring sound;Some riders proposed a method of sealing the entire trunk with acrylic sheets;Some riders also suggested that the suspension be adjusted to the lowest and softer mode to alleviate the roar to a certain extent, and some people suggested changing the mode to Sport mode.
Some riders also said that due to the tinnitus caused by the low-frequency resonance of the vehicle, it is recommended to take Liuwei Dihuang pills before opening LS7. There are also riders who posted LS7 owner certification in the group**: Kidney Treasure Tablets, Liuwei Dihuang Pills, and Ofloxacin Ear Drops, which are self-blackening.
Mr. Ding told the first lane that in addition to the low-frequency resonance problem, his LS7 also has the problem of body paint color difference, and the front bumper, hood and charging cover are obviously different from the body color. For this very obvious problem, the Zhiji car dealer only told Mr. Ding to "come in and take a look".
An open letter from the owner of the car reflects the quality problem
It is understood that as the owner of the Zhiji LS7, the problems encountered by Mr. Ding are not unique. On December 27, 674 owners of LS7 Zhiji Automobile issued an open letter to Liu Tao, CEO of Zhiji Automobile, reflecting various problems of Zhiji LS7 and hoping to get attention from all walks of life.
According to the open letter, the LS7, a product positioned as a flagship SUV, has many problems that have caused trouble to the majority of LS7 owners, and it was believed that Zhiji Auto would attach importance to this product and solve these problems, but the owners have waited for nearly a year and still have unsolved the problems. Hundreds of LS7 car owners have been actively seeking official solutions to the problem, but the perfunctory official customer service, various problems of after-sales service, and the banning of the live broadcast room have made the car owners miserable and have nowhere to speak.
In the open letter, the owners summarized the quality problems that LS7 has found so far:
1. When the front suspension is bumpy, I feel that the front suspension is very scattered, and there is a feeling that something is loose inside, and there is a feeling that there is an abnormal noise and cannot be spoken.
2. The trunk has a knocking sound over the pit and deceleration, the B-pillar abnormal sound, the abnormal sound of the door panel, the abnormal sound of the co-pilot, the abnormal sound of the A-pillar, some abnormal noises are more difficult to repair, some can be repaired back to the factory, and some will be repaired at that time.
3. The white steering wheel is seriously yellow, and some riders will still turn yellow after changing the steering wheel.
4. The problem that Zhiji has just been listed has not been solved so far, that is, the windshield is twisted in a lower position.
5. The zero-gravity panel fails.
6. Zhiji's uneven paint will appear on all models when he first picks up the car.
7. The front windshield is easy to break.
8. The tire pressure warning is not updated in real time, and the tire pressure will be updated after a few minutes.
9. OTA and intelligent driving modules are easy to break, and many cars have signal, update, and intelligent driving problems.
10. The side windshield of the driver's seat is easy to crack naturally.
11. The seat collapsed.
12. Wireless charging of mobile phones leads to serious overheating and hot mobile phones, and the health of the battery is seriously affected.
13. Low-frequency resonance. Although the manufacturer has provided a variety of solutions such as "adjusting the tailgate", "replacing the front lower arm" and "replacing the rear cross arm", it has not been completely solved. When crossing the cement road and the rotten road, the rumbling and depressing feeling is unbearable!Low-frequency resonance has seriously affected the physical and mental health of some riders, and some have symptoms of road rage, ear hearing loss, mental anxiety, and even need to take medicine to alleviate it. (The manufacturer's way of dealing with it is to let the owner drive to the after-sales service for debugging, and some owners are 300 kilometers away from the nearest after-sales store!)）
The open letter concludes with the hope that Zhiji Auto will seriously consider the owner's appeal and give a reasonable response. If not, car owners will continue to defend their rights through other ways or means.
It is understood that neither Zhiji Auto nor its CEO have responded to the open letter appeal of the car owner.