The gathering of remote partners in Tianjin cannot be the end, and we look forward to the coming of Xiangtan's "remote day"!
Author |Ma Chunsheng.
Design |Commercial Vehicle Watch Editorial Department.
The purpose of gathering with partners in Tianjin is not only to enhance feelings, but also to solve the "pain point" problem.
According to data from the China Association of Automobile Manufacturers, China's commercial vehicle sales are expected to complete about 4 million units in 2023, of which the penetration rate of new energy will exceed 10%. Along with it, new energy commercial vehicles are facing pain points such as imperfect after-sales service network, insufficient skills of maintenance personnel, and low one-time repair rate.
To this end, on December 16, the 2024 Long-range New Energy Commercial Vehicle Group Partner Conference was held in Tianjin. There is no doubt that in the face of the new situation, working together to drive innovation, build an ecological future, and overcome the "pain points" of the industry have become the greatest value of this Tianjin gathering.
|Focusing on user value, we will improve our security capabilities in multiple dimensions
After years of development, it has formed a service network composed of more than 400 service outlets and 19 spare parts regional center library, and established a 7 24-hour all-weather service response mechanism.
In order to further improve the service level and solve the industry problems in the new era, at this conference, Yuanyuan New Energy Commercial Vehicle Group released the service brand "Chengxin Service".
Adhering to the three core values of warmth, efficiency and intelligence, Chengxin Service forms an accurate pulse of user needs, focusing on the core pain points such as unmanaged user vehicles, untimely fault handling, unsystematic fleet management, and uncontrollable maintenance costs.
Super warm-hearted refers to 365 days of uninterrupted real-time real-time to provide users with free inspection, cool in summer, warmth in winter and user experience day and other care and security activities, 7 days of service closed-loop, 24 hours of continuous connection, even in remote areas have set up care and rescue, at any time to provide users with the most timely and efficient solutions, to meet the needs of users timeliness. Super worry-free means that considering the user's daily fatigue and easy operation, the remote "Chengxin Service" seamlessly integrates the mobile service system and the on-board system, and only needs "one click" to realize super worry-free services such as cloud repair, intelligent cloud diagnosis, real-time energy replenishment navigation, OTA upgrade, service visualization, predictive fault alarm, Chengxin online class, etc., to ensure the normal operation of the vehicle and help users easily make money.
Super rest assured mainly refers to adhering to the 4 "100%" 1" all-round assured service, 100% coverage of after-sales channels, 24h call for rapid rescue, one-stop platform ecological services, etc., to maximize the service and make users super assured.
|Technology + ecology, remote and continuous building of core competitiveness
In addition to improving user service guarantees, remote measures have also been taken to promote product upgrades and build a whole industry chain service system.
In terms of product upgrades, in 2024, Yuanyuan will adhere to the development concept of five modernizations (platform-based modularization, new energy, intelligence, lightweight, and forward-looking technology industrialization) and five thinking (scenario thinking, cost thinking, innovative thinking, iterative thinking, and explosive thinking), focus on building the core competitiveness of products, and continue to launch amazing and explosive products. Among them, Xinghan H will be delivered in batches in 2024, and long-range Xinghan G ultra-alcohol electric hybrid heavy trucks and super electric heavy trucks will be launched one after another.
In terms of building an industry complex ecology and innovation of the whole industry chain, in 2024, we will continue to focus on the three synergies of "vehicles and goods, vehicles and energy, and vehicles and the environment", and comprehensively build three ecological complexes of "industry ecology, regional small ecology, and terminal microecology". At the same time, it announced the release of value-added methanol rights and interests for Tianjin alcohol and hydrogen vehicle owners, and jointly led the commercial vehicle industry into a value-added ecological marketing model with partners.
As we all know, improving "competitiveness" is a complex matter, and it is destined that the remote gathering with partners in Tianjin cannot be the end. On December 21st, the fifth day after the Tianjin reunion, the remote will usher in the "remote day" in Xiangtan, HunanWhat are the new surprises for partners?Let's wait and see!