For Wang Xueying, the person in charge of the Tianrun Community Service Center in Shihudang Town, receiving letters of thanks or pennants from residents is a common thing every month. In 2021, Tianrun Community Service Center was rated as a "5A-level social organization in Shanghai", the only 5A-level social service organization in the district.
Win love with 101% of your efforts
Tianrun Community Service Center was established in December 2013 to provide home care services, disability assistance services, critical illness care services, housekeeping services, and operation and custody of elderly care institutions for the elderly residents of Shihudang Town. At present, the center has more than 220 full-time and nursing staff, and has established a compound professional medical and nursing service team, with a 100% certified nursing staff in the team.
A good caregiver should not only have professional nursing knowledge and skills, but also have the qualities of warmth and care, establish a good relationship with the elderly, and pay attention to their needs and quality of life. Caregiver Wang Xuezhen is one of them.
Gao Yungou, an 86-year-old resident, suffers from high blood pressure and other diseases, and his ankle is also unable to walk due to decay. Wang Xuezhen not only conscientiously completes routine nursing services during work, but also continues to pay attention to the situation of the elderly in her spare time. Since she lives in the same community, she often goes around to the elderly's homes during her breaks, regularly understands the condition and physical condition of the elderly, records them and communicates with their families, and assists medical staff and families to formulate suitable care plans.
Wang Xuezhen is 60 years old and has been in the elderly care industry for eight years. In order to better complete the work, Wang Xuezhen, who only has a junior high school education, continues to study, in addition to participating in professional nursing skills training, she also carefully explores some knowledge about the psychological comfort of the elderly, traditional Chinese medicine acupoint massage, healthy diet, etc., and has obtained the elderly care service appraiser, intermediate elderly care skill level certificate, internal trainer, etc., in 2019, she won the second prize of the Shihudang Town Home Care Job Skills Competition, and was named "the most beautiful caregiver" in 2023.
There are also caregivers such as Chai Zhufeng, Chen Xinzhen, Tao Hong, and Lu Jinmei who received a letter of thanks, and like Wang Xuezhen, they have been serving the elderly for many years. "As a caregiver, only 101% of the effort can win the hearts of the residents, and the elderly can feel it if they are less than a point. Wang Xueying said.
Connecting communities with care and encouragement
In the early morning when there is work, the caregiver has to step on the morning dew and arrive at the home of the elderly before 6 o'clock. In addition to physical labor and travel on the road, the caregivers must use solid theories and strong psychology to complete the service.
Some elderly people like to chatter, and the caregivers will talk to the elderly while working. "And some elderly people are not used to having a living person at home, and they will be very resistant to caregivers at first. Wang Xueying said, "Caregivers are sometimes very aggrieved and return to the center to cry. ”
In order to improve the professionalism of caregivers and relieve the pressure on their work, Tianrun Community Service Center organizes various training seminars every month, and signs co-construction agreements with professional institutions such as Songjiang District Mental Health Center to provide professional guidance for caregivers and learn about cognitive disabilities. Tianrun will also organize a variety of activities to enrich the spare time life of caregivers and stimulate their enthusiasm for life.
As more elderly people need diversified, professional and personalized services, Tianrun Community Service Center attaches more importance to the obligations of institutions in social responsibility, and hopes that more families will understand the work of caregivers. Since 2022, Tianrun Community Service Center has paired up with the general branch committees of Tianrun Xinyuan, Zhangzhuang Village and other residential areas to participate in the creation of "The Most Beautiful Corridor" and "Tianwangtou's School", actively participating in community public welfare and enhancing brand awareness.
Today, the team of caregivers of Tianrun Community Service Center serves more than 2,000 elderly people in Shihudang Town, and plans to provide more comprehensive elderly services, carry out more social activities, first-class nursing services and legal knowledge training and other projects to meet the diverse needs of the elderly in health, home life, social interaction, legal aid and other aspects.
Reporter: Li Tianwei.
*: Provided by the interviewee.
Editor: Wang Zhengyang.