1. Preparations.
Before opening a bubble tea shop, a series of preparations need to be carried out. First of all, you need to determine the location and area of the store, so that you can reasonably plan the layout and equipment placement of the store. Next, it is necessary to purchase the required equipment and raw materials, including milk tea machines, refrigerators, refrigerators, ice machines, fructose machines, sealing machines, etc., as well as various teas, creamers, fruits, etc. At the same time, it is also necessary to recruit the right staff and conduct relevant training to ensure that the staff can be proficient in milk tea making skills and store management processes.
2. Reception of customers.
When a customer enters a bubble tea shop, the clerk should greet them warmly, guide them to their seats, and ask them what drinks they need. If the customer does not have a specific request, the store staff can recommend the specialty drink or new products in the store to the customer. In the process of making drinks, store staff need to be patient and attentive to ensure the quality and taste of the drinks.
3. Make drinks.
Making drinks is one of the core jobs of a bubble tea shop. The clerk needs to choose the right tea leaves and ingredients according to the customer's requirements and preferences, and brew and stir them according to the specified ratio and time. During the production process, it is necessary to pay attention to hygiene and safety to ensure the hygiene and quality of the drink. At the same time, it is also necessary to continuously improve and optimize the recipe and production process of beverages according to customer needs and feedback.
4. Cashier and settlement.
After the customer orders, the clerk needs to enter the drink** and quantity, and charge the corresponding fee. In the process of cashiering, it is necessary to pay attention to checking the amount and change to ensure the accuracy and security of the cashier. At the same time, it is also necessary to clean the cash register and equipment in a timely manner to keep the store clean and hygienic.
5. Inventory management.
In order to ensure the normal operation and cost control of the bubble tea shop, it is necessary to strictly manage the inventory. Store clerks need to record the purchase, sales and surplus of goods in a timely manner, and conduct regular inventory and cleaning. Expired or damaged goods need to be disposed of and replaced in a timely manner. At the same time, it is also necessary to adjust the procurement plan and inventory of goods in a timely manner according to the sales situation and market demand.
6. Store cleaning and equipment maintenance.
In order to provide customers with a comfortable and hygienic dining environment, bubble tea shops need to keep their stores clean and tidy. The clerk needs to clean up the floor, tabletop, equipment and other sanitary corners and garbage and debris in a timely manner. At the same time, it is also necessary to regularly inspect and maintain the equipment to ensure the normal operation and service life of the equipment. Damaged or faulty equipment needs to be repaired or replaced in time so as not to affect the normal operation of the store.
7. Customer service and feedback processing.
In order to increase customer satisfaction and loyalty, bubble tea shops need to provide excellent customer service and actively handle customer feedback. Store staff need to be warm and thoughtful to serve every customer and solve customer problems and complaints in a timely manner. At the same time, it is also necessary to actively collect the opinions and suggestions of customers and feedback them to the superior management in a timely manner, so as to continuously improve and improve the quality of service.
8. Financial management and cost control.
In order to ensure the profitability and development of bubble tea shops, strict management and control of financial management and cost control are required. Store managers or managers need to regularly analyze financial statements and control costs, and adjust business strategies in a timely manner to improve profitability. At the same time, it is also necessary to pay attention to market dynamics and competitors, and adjust business strategies in time to maintain competitive advantage and market share.