As we all know, in recent years, with the rapid development of China's social economy, people have paid more attention to the demand for spiritual culture while enriching and improving their material life.
Therefore, every time the holiday comes, everyone packs their bags and asks three or five friends to go out to enjoy the mountains and rivers. A large number of tourists not only drives the rise of the local economy, but also makes it easier to promote the construction of related industries.
Among them, hotels are a prime example. A clean, tidy and attentive hotel will often make visitors feel at home. On the other hand, if you are unfortunate enough to encounter a dirty, messy and poorly managed hotel, it will make the joy of travel for tourists disappear.
Friends who used to live in hotels must have had such an experience. That is, it is necessary to pay the deposit before checking in at the hotel, and will often encounter irregular checks at the front desk, and even before checking out, you need to wait for the staff to carefully check the room to confirm that there is no problem before leaving, and if you do not cooperate, you may deduct a certain deposit.
These rules, even if they may be inconvenient, can still be endured with some minor troubles when going out.
However, nowadays, the process of staying in a hotel is getting simpler and simpler, and we rarely encounter the situation of checking the room halfway, and there is no need to wait for check-out, as long as we pay the room card, we can achieve a quick check-out.
So, why is the hotel no longer "rounding"?What was the purpose of "ward rounds" in the past?
In fact, it's like my friend went to the hotel with his girlfriend before, when they just arrived at the hotel, they were rounded.
Here's the thing, he went on a trip with his girlfriend before, and in the spirit of saving money, the two decided to find a small hotel to live in, so that they could spend the money on the blade.
So the two of them found a small hotel in a dark alley. However, the girlfriend looked at the tattered façade and was afraid that the environment inside would not be good, so she asked her boyfriend to go in first to see the situation. If the environment is okay, my girlfriend will go up again.
The result was that after the two of them went up, they just closed the door when they were knocked on by the shopkeeper. After opening the door, I saw a few policemen rushing up directly to hold the man, and the remaining few people went to interrogate his girlfriend.
To be honest, you really can't blame the police for this, after all, what they did was not normal。Who let the man go up first, and then the woman go up? If it was a normal couple, it would definitely go up together, so the owner suspected that the relationship between the two was abnormal, and reported it to ** during the insurance period.
In this way, the enthusiasm for travel is instantly poured cold water, and the young couple will be embarrassed and embarrassed by the suspicion of the store owner, and even annoyed. After all, since you have paid the room fee and checked into the hotel, it means that you have entered a more private space, and then knock on the door from time to time, which is a disturbance for customers to realize.
Rounds at check-in may be related to unexpected situations, while check-out rounds are another annoyance for customers. Let's not talk about the possibility of personal privacy leakage, let's just say that the efficiency of work will be greatly reduced.
Check-out, which is usually the peak time for departures, coupled with the limited number of staff on ward rounds, leads to a piling of guests at the hotel front desk. Even if the guests have similar urgent things to do, they still need to say a bunch of good things if they want to cut the queue to handle it, even if it is their turn, the instructions given by the front desk are not timely, and the staff who check the room are also slowly unable to reply due to many things, which greatly affects the customer experience.
Although there are many complaints from customers, the hotel will not easily cancel the check-out rounds, after all, if the room incurs additional expenses or there are items damaged, once the customer leaves the hotel, the penalty is likely to fall on the front desk or the staff who check the room.
In order to ensure that there are no surprises, the closing rounds are often more careful. Guests will always feel awkward and unhappy, and hotels will need to invest more in operating costs. In this way, it is also a helpless move.
Nowadays, the hotel no longer checks the room, is there no fear of property damage or illegal people mixed in?
In fact, the change of ward rounds is inseparable from the development of information society and science and technology. When we have the idea of traveling, travel guides and hotel information are clear at a glance on the Internet platform.
Not only that, but everything from choosing a hotel to booking a room and even filling in the information can be done with just a mobile phone. When you prepay for the room, you must also fill in your real-name information, including name, ID number, and reservation**, on the payment screen.
If the criminals are on the run, they will not be able to pass the real-name authentication process at all, and a single appearance will expose all the information of the criminals, so that they have nothing to hide.
In the past, due to the imperfect collection of information, there were information deviations in the networked systems in various places, which was likely to lead to criminals absconding by taking advantage of the gap to fear crime. Even if they lock down the hotel where they may appear, they need to lay a large number of manpower police forces to check room by room.
At present, if there is any abnormality, you only need to check it on the real-name information system.
Not only that, but it also effectively avoids the risk of not being able to hold customers accountable for not caring for public facilities. However, if the situation is found during the cleaning of the room, no matter how long the customer has been away, the hotel can accurately contact the other party according to the information reserved at the front desk.
The hotel no longer makes room rounds, and more importantly, improves the overall operational efficiency. Since the prepayment of the hotel room rate and the deposit can be completed on the **, therefore, you only need to hand over the room card to the front desk when you check out, and you don't have to wait for the end of the round. In addition, after the customer leaves, the staff confirms that there is no consumption in the room, and the deposit will naturally be refunded to the original method.
Normally, this convenience is not obvious, but during peak tourist seasons or when there is a spike in hotel traffic on the day, the delays and congestion caused by room rounds will disappear. The hotel can quickly send out guests and welcome new guests.
In addition, there are many benefits for customers, and the hotel's non-room inspection means that the privacy of customers is respected, which further eases the trouble for the store and guests.
Originally, some people had a lot of opinions on hotel rounds, thinking that irregular room rounds would not only expose their personal belongings and be more likely to disturb customers.
And, with the development of the Internet, people's desire to share is getting higher and higher, especially in tourism, which is the focus of attention of the short ** platform. If there is a conflict between the customer and the hotel, either party will make it public, which can have a huge impact on the individual or the hotel.
In the face of this situation, both parties tend to pay more attention to their own behavior, and the hotel will improve the quality of service to meet the needs of customers as much as possible, and those who are ready to deliberately wreak havoc at the hotel will also weigh the consequences of the revelation.
It can be said that because of the existence of netizen supervision, it has a great warning and regulatory role in the field of hotels.
At the end of the day, the elimination of room rounds is also conducive to building trust between the two parties, and improving customer satisfaction and loyalty.
Because, not checking the room means that the hotel has given a high level of trust to the guests, believing that they will not deliberately damage the items and behave first-class, and this trust helps to improve the professionalism and friendliness of the hotel in the hearts of customers.
If there are similar travel needs in the future, customers will prioritize these hotels that bring them satisfactory service. In the long run, it's a virtuous cycle for the hotel.
All in all, the hotel checks out and no longer checks the room, behind which is the progress of an era, which keeps pace with the times, reflects the hotel's respect and trust for customers, and also means the improvement of hotel service quality and efficiency.
At the same time, as guests, we should also cherish the respect and trust given by the hotel, maintain good habits and etiquette, and fulfill the corresponding obligations while enjoying the service. Only in this way can we better enjoy travel and enjoy life.