Financial prosperity is important for the benefit of the people. Based on the new stage of development, the new era gives "people's finance" a richer connotation, but also gives financial institutions a deeper responsibility, financial institutions need to uphold the original intention of "serving the public, caring for the people's livelihood", accurately insight into customer needs, through the transformation of the service process, to bring people a humanized service experience, in order to continuously improve people's sense of financial gain, happiness and security. It also provides humanized financial services to achieve a virtuous cycle of financial resources and the real economy.
It is the goal and responsibility of financial institutions to make customers happy and satisfied. We also adhere to the "customer-oriented", think about what customers think, worry about what customers are worried about, and be anxious about what customers are anxious about, and is committed to solving problems for customers and making customers feel warm financial services. Among them, "good return" is one of the service concepts of return, which refers to "fast return, peace of mind, and value". Specifically, Huanbei provides users with a variety of repayment channels, with the addition of H5 and Alipay are two new repayment methods. At the same time, the repayment period varies from one period to the maximum credit line of 200,000 yuan, helping users flexibly choose the repayment method according to their own financial situation and relieve pressure. In addition, relying on the intelligent risk control system, Huanbei will remind users to repay at the right time, and launch the function of borrowing and repaying at any time, as well as automatic deduction service and settlement certificate, which effectively protects the user's credit security.
After more than ten years of development, the availability of products and services in the field of inclusive finance in China has made great progress. In the future, we will continue to deepen the structural reform of the financial supply side, develop digital inclusive finance in an orderly manner, and provide higher quality and more efficient inclusive financial services for the development of the real economy. In addition to the introduction of the concept of "borrowing and repaying", "inclusive finance" is one of the key words of the service. "Hui" represents preferential treatment and reflects the responsibility of finance to give profits to entities. It has established in-depth cooperation with more than 80 banks, trusts, consumer finance companies and other licensed financial institutions, continuously optimized the structure of capital use, promoted the reduction of borrowing interest rates, and reduced the cost of using inclusive financial products. Not only that, for users with good repayment records, Huanbei will form a positive interaction with users by pushing various convenient services and preferential policies, and taking the initiative to increase the amount.
Effectively responding to and handling complaints is the key to building a good social image of financial institutions, and allowing users to get a better financial service experience. There are also perfect complaint channels, users have official**, WeChat*** and official APP three ways to choose, the key is to only find a complaint**or**customer service. However, it is important to note that no matter which method is used, it is important to provide as accurate information and a detailed description of the problem as possible for better help and solutions.
In the future development process, we will continue to innovate our working methods, change our service thinking, transform the variables of scientific and technological innovation into the increment of financial development, and transform the energy of improving the efficiency of operation and management into the quality of financial development, so as to make greater contributions to the Chinese-style modernization and the development of the real economy.