Sanqin*** Sanqin Network News (Landan Peak Reporter Chen Fenxiang).Since the beginning of this year, Xianyang Changwu County has taken the "three years" activity as the overall control, focusing on the urgent and difficult problems of the masses and enterprises, establishing a working mechanism of "121 handling complaints immediately", continuously improving the quality and efficiency of government services, continuously improving the efficiency of administrative examination and approval, and achieving the work on the "heart" of the masses, so as to achieve rapid response and efficient resolution of the masses' demands.
A dispatch order is managed to the end, making government services more heartwarming. The establishment of the county administrative examination and approval service bureau "immediately after receiving the complaint" work leading group, responsible for overall coordination, classification and classification, supervision and supervision. Establish a problem ledger and a sales number system, give feedback to the masses in a timely manner on the handling of appeals, and make return visits to solicit the evaluation and opinions and suggestions of the masses on the work, so as to form a closed-loop operation mechanism for receiving complaints, supervision, feedback, and evaluation, so that "everything has an echo, everything has been implemented, and the effect has feedback".
Promote the "two integrations" to make government services smarter. Promote the in-depth integration of online and offline government services, continuously deepen the reform of "one network, one door, one time", and continuously optimize the "Internet + government services" through online "one network", offline "only one door", and on-site "only one run", give full play to the advantages of "no face-to-face" approval, minimize the masses to run errands, and effectively meet the new expectations and new needs of enterprises and the masses for government services. The fine integration of examination and approval service links, the continuous deepening of the reform of "delegating power, delegating power, delegating power, and providing services", effectively improving the service ability of "one notification, one form, one joint office, and one good handling", and relying on the "12345" government service **, good and bad evaluation system, and "can't do things" reflection window, through a variety of online and offline channels, accept the demands of the masses and enterprises anytime and anywhere, and establish five systems of "classified processing, precise delivery, first office responsibility, coordination and linkage, and supervision and evaluation" to ensure the first time to respond and communicate with the masses at the first timeSolve problems in the first time and improve work efficiency in an all-round way.
A set of evaluation mechanisms to optimize government services. Improve the evaluation and supervision mechanism, formulate the "Management Norms for Good and Bad Reviews of Government Services", improve the "Good and Bad Reviews" system, and form a systematic and standardized evaluation model integrating "drawing, taking, calling, business handling, and evaluation". Smooth evaluation service channels, through the establishment of window business electronic evaluators, suggestion boxes and return visit evaluation methods, the window personnel service ability and attitude, work discipline and service efficiency are comprehensively evaluated, and the evaluation rate and praise rate of government service matters continue to rise. Strengthen the application of evaluation results, include "good and bad reviews" of government services in the performance appraisal of window work, return visits in a timely manner in the event of bad reviews, handle them according to the complaint process, and give feedback to the service enterprises and the masses on the implementation of rectification, and form a whole-process operation system of evaluation, feedback, rectification, and supervision. Through the analysis, research and evaluation of information, we can understand the current situation of the satisfaction of enterprises and the masses, and discover the blockages and difficulties in the government service work in a timely manner, so as to further improve the service style of the window and further improve the efficiency of government services.